Summary
Overview
Work History
Education
Skills
Hobbies and Interests
Disclaimer
Languages
Personal Information
Timeline
Generic

Karunesh Kahar

Pune

Summary

Experienced and customer-friendly support professional with a background in handling customer service, technical support, and retention. I have helped customers solve problems, answered their questions, and provided technical help for computers and mobile services. I’m good at talking to people, finding solutions quickly, and keeping customers satisfied. I’ve worked through phone, email, and chat, and I’m comfortable using support tools and systems. I also work well with teams, manage time effectively, and stay calm under pressure.

Overview

5
5
years of professional experience

Work History

Customer Support Advisor

TechMBS
10.2022 - Current
  • Handled customer calls related to service cancellations or downgrades.
  • Identified issues and provided suitable solutions or offers to retain customers.
  • Coordinated with internal teams to resolve billing and technical concerns.
  • Maintained accurate records of customer interactions and follow-ups.
  • Helped reduce customer churn and supported retention targets.

Customer Care Representative

Concentrix
03.2022 - 08.2022
  • Provided technical support to Dell customers via phone, email, or chat.
  • Helped troubleshoot hardware and software issues for laptops, desktops, and peripherals.
  • Guided customers through step-by-step solutions, including driver updates, system diagnostics, and basic repairs.
  • Logged all interactions accurately and followed up on unresolved issues.
  • Delivered excellent customer service while meeting quality and resolution targets.

Process Executive

Wipro
01.2021 - 01.2022
  • Handling the calls from onsite engineers.
  • Assisting with the inquiries of the Frames engineers.
  • Providing copper broadband equipment to the engineers.
  • Handling the call at second level if required.
  • Managing high volume of Inbound and Outbound calls.

L1 for Tech Support

Concentrix
01.2020 - 11.2021
  • Handled inbound and outbound calls for Lebara mobile customers.
  • Assisted with SIM activation, balance inquiries, plan upgrades, and general account issues.
  • Resolved network, recharge, and billing-related queries efficiently.
  • Provided multilingual support where required to serve a diverse customer base.
  • Maintained high customer satisfaction by delivering clear and friendly service.

Education

H.S.C -

Commerce
02.2016

s.s.c -

03.2014

Skills

  • Customer service
  • Technical troubleshooting
  • Billing resolution
  • Account management
  • Interaction logging
  • Process improvement

Hobbies and Interests

  • Listening music
  • Playing sports

Disclaimer

I hereby certify that the above information provided by me is authentic to the best of my knowledge.

Languages

  • English
  • Hindi
  • Marathi

Personal Information

  • Date of Birth: 06/16/98
  • Gender: Male
  • Marital Status: Single

Timeline

Customer Support Advisor

TechMBS
10.2022 - Current

Customer Care Representative

Concentrix
03.2022 - 08.2022

Process Executive

Wipro
01.2021 - 01.2022

L1 for Tech Support

Concentrix
01.2020 - 11.2021

H.S.C -

Commerce

s.s.c -

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Karunesh Kahar