K K A R U P P A Y A

• Managed end-to-end workers' compensation claims process at Tata Consultancy Services, optimizing procedures for quicker settlements.

• Collaborated with cross-functional teams to enhance customer experience and streamline claim processing.

• Achieved improved efficiency and customer satisfaction through process optimization and teamwork.

• Verification of authenticity of the hospitals
• Negotiation of package rates with hospitals
• Preparation of package
• Revision of the package with approved hospitals
• Contract negotiation with the hospitals
• Maintenance of MIS data
• Management of End-to-End empanelment process
• Co-ordination of empanelment and claims department for verification of the claim
• Initiation of Field visit to ensure the standard of hospitals

• Verification and identification of customers (CIP)
• Solution for pre and post account opening
• Handling Customer relations
• Assisting the customers in account opening for NRI
• MIS and data maintenance
• Maintenance of FCRM