Summary
Overview
Work History
Education
Skills
Certification
Work Preference
Languages
Timeline
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Kasari Naresh

Kasari Naresh

Hyderabad,TG

Summary

Quality-focused professional with certifications in Six Sigma Green Belt, CRM, and Critical Thinking, bringing strong process optimization and customer satisfaction skills to the BPO sector. Skilled in Agile methodologies, with a commitment to high-quality service delivery and CRM expertise to build and maintain strong customer relationships.

Overview

7
7
years of professional experience
5
5
Certification
3
3
Language
5
5
years of post-secondary education

Work History

QUALITY ASSURANCE ANALYST

IntouchCX
01.2022 - 09.2023
  • I am responsible for overseeing quality control for calls, chats, and emails, ensuring adherence to company standards and improving service quality.

SENIOR OPERATIONS REPRESENTATIVE, Senior Operations Representative

Concentrix Limited Company
01.2022 - 09.2022
  • I managed social media escalations on
  • Facebook, Instagram, and Twitter/X.

Associate

Urban Company
02.2017 - 12.2021
  • I managed multiple lines of business, facilitating the onboarding of professionals
  • I effectively handled escalations to ensure high service quality., 4 yrs 11 mos

Education

BCA -

HIMALAYAN GARHWALUNIVERSITY
Pauri Garhwal
03.2018 - 05.2021

High School Diploma -

STATE BOARD OF INTERMEDIATE EDUCATION
Hyderabad, Telangana
03.2013 - 05.2015

Skills

  • Achieved certifications in Six Sigma Green Belt
  • Customer Relationship Management (CRM)
  • Agile methodologies Critical Thinking (Certified)
  • Excel
  • Communication Skills
  • Time Management
  • Critical Thinking

Certification

1, Six Sigma Green Belt Creativity (Certified)

2, Customer Relationship Management (CRM) (Certified)

3, Agile methodologies Critical Thinking (Certified)

4, Excel

5, Operational Excellence Foundations

Work Preference

Work Type

Full Time

Location Preference

On-SiteRemoteHybrid

Important To Me

Career advancementWork-life balanceCompany CultureFlexible work hoursPersonal development programsHealthcare benefitsWork from home option

Languages

English
Advanced (C1)
Hindi
Advanced (C1)
Telugu
Advanced (C1)

Timeline

QUALITY ASSURANCE ANALYST

IntouchCX
01.2022 - 09.2023

SENIOR OPERATIONS REPRESENTATIVE, Senior Operations Representative

Concentrix Limited Company
01.2022 - 09.2022

BCA -

HIMALAYAN GARHWALUNIVERSITY
03.2018 - 05.2021

Associate

Urban Company
02.2017 - 12.2021

High School Diploma -

STATE BOARD OF INTERMEDIATE EDUCATION
03.2013 - 05.2015

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Kasari Naresh