M N RAAGA PRAVALLIKA
Summary
To work in a challenging and dynamic environment and keep adding values to the organization that I represent and serve, while also concurrently upgrading my skills and knowledge.
Reliable Associate with experience providing exceptional service in varied customer-facing roles. Skilled in client relations, sales conversions and account retention for continued profit and performance growth.
Overview
1
1
Certification
Work History
Associate
Accenture Solutions Private Limited
- Worked as a support associate for Google process
- Provided technical support to endure in resolving issues
- Troubleshooted software and hardware and software issues
- Collaborated with other departments to resolve issues and escalated unresolved issues
- Managed customer accounts and billing issues
- Resolved a high volume of customer issues
- Received appreciation and positive feedback for providing excellent support using appropriate steps
Education
MCA -
Vignan University
01.2025
BCA -
Bangalore North University
01.2022
INTER - AP Intermediate Board
Narayana Jr. College
01.2019
SSC - AP Secondary Board
Narayana E-techno School
01.2017
Skills
- Python
- Machine learning
- Tableau
- Power Bi
- SQL
- MS Access
- Google Workspace
- VB
- HTML
- Java
Languages
Telugu
First language
English
Advanced
C1
Hindi
Advanced
C1
Certification
- 5 months Training in Data Science From Colosseum CQ Solutions Pvt Ltd, Hyderabad (March 2023 to July 2023).
Timeline
Associate
Accenture Solutions Private Limited
MCA -
Vignan University
BCA -
Bangalore North University
INTER - AP Intermediate Board
Narayana Jr. College
SSC - AP Secondary Board
Narayana E-techno School