Kashif Ahmed
Sr. Process Analyst
Bengaluru
Summary
Senior Operations Research Analyst with proven track record of success designing models and analytical programs to solve business problems. Results-oriented with strong research and decision-making skills to determine specifications and develop action plans for projects. Collaborative with excellent interpersonal and communication skills across diverse groups. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
8
8
years of professional experience
3
3
years of post-secondary education
4
4
Certifications
1
1
Language
Work History
Senior Process Analyst
Innovative retail concepts private limited
Bangalore
05.2021 - Current
- Produced documentation outlining process improvement solutions.
- Pinpointed cost-effective process improvements through simulation of potential process alterations, discovering optimal enhancements without interrupting live production efforts.
- Partnered with cross-functional teams to conduct thorough discovery and due diligence on existing processes.
- Identified and resolved process issues to drive optimal workflow and business growth.
- Liaised with staff managers to collaboratively design process change implementation plans.
- Synthesized performance data from wide-ranging sources into cohesive overviews of process performance.
- Maintained authoritative knowledge on change management techniques effective in improving processes without disrupting operations.
- Designed process models to provide clear, understandable tools for presenting complex business processes to individuals with minimal knowledge on topic.
- Supervised processes to eliminate weak points or bottlenecks in business operations.
- Conducted training and applied change management to achieve desired outcomes.
- Implemented continuous improvement metrics to streamline workflows and reduce waste.
- Collaborated with team to define business requirements for organizational processes, achieve productivity standards and adhere to accuracy standards.
Senior Workforce Analyst
Innovative retail concepts private limited
Bangalore
04.2019 - 04.2021
- Worked with management to develop strategic and tactical plans to meet different requirements.
- Set and adjusted to schedules to maintain optimal coverage and service levels.
- Gathered information about each position and related occupation with employee interviews, field observations and industry research.
- Updated personnel handbooks and individual records to keep filed accurate and detailed.
- Performed multifactor data and cost analyses for use in areas such as support of collective bargaining agreements.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Participated in team-building activities to enhance working relationships.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Workforce Real Time Analyst
Innovative retails concepts private limited
Bangalore
03.2017 - 04.2019
- Set and adjusted to schedules to maintain optimal coverage and service levels.
- Worked with management to develop strategic and tactical plans to meet different requirements.
- Gathered information about each position and related occupation with employee interviews, field observations and industry research.
- Updated personnel handbooks and individual records to keep filed accurate and detailed.
- Delivered targeted advise on issues such as applicable employment regulations, compensation strategies and internal systems to help companies update antiquated or ineffective approaches.
- Produced reports to support smooth [Real Time] operations and internal career progression.
- Optimized schedules, forecasts and other tools to present to management.
- Prepared and maintained reports, dashboards and monthly packages.
- Managed overtime, shift swaps, breaks and PTO requests.
- Led projects and analyzed data to identify opportunities for improvement.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Escalation Supervisor
Innovative Retail Concepts Private Limited
Bangalore , Karnataka
03.2016 - 03.2017
- Organized meetings for executives and coordinated availability of conference rooms for participants.
- Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
- Conducted ongoing reviews of program financial systems to assess cost control measures.
- Developed and implemented office management procedures to increasing training team productivity and accuracy.
- Kept high average of performance evaluations.
- Analyzed and solved multi-faceted problems that effected executive leaders and business initiatives.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Developed and implemented office management procedures to increasing training team productivity and accuracy
- Monitored front areas so that questions could be promptly addressed
- Kept high average of performance evaluations
- Improved office operations by automating client correspondence, record tracking and data communications
- Trained team members on new hotel services and products to support promotional efforts
- Developed internal requirements and standards to minimize regulatory risks and liability across programs
- Managed supervisor itinerary and appointments and streamlined scheduling procedures
Senior Customer Service Representative
Innovative retails concepts private limited
Bengaluru
03.2015 - 04.2016
- Produced documentation outlining process improvement solutions.
- Pinpointed cost-effective process improvements through simulation of potential process alterations, discovering optimal enhancements without interrupting live production efforts.
- Partnered with cross-functional teams to conduct thorough discovery and due diligence on existing processes.
- Identified and resolved process issues to drive optimal workflow and business growth.
- Designed process models to provide clear, understandable tools for presenting complex business processes to individuals with minimal knowledge on topic.
- Supervised processes to eliminate weak points or bottlenecks in business operations.
- Coached new team members on service techniques and provided scoring through quality assurance program
Customer Service Representative
Aegis
Bangalore
03.2014 - 02.2015
- Provided primary customer support to internal and external customers.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered product and service questions, suggesting other offerings to attract potential customers.
- Recommended products to customers, thoroughly explaining details.
- Responded to customer requests for products, services and company information.
- Updated account information to maintain customer records.
- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
- Collected and analyzed customer information to prepare product or service reports.
- Processed customer adjustments to maintain financial accounts.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Surpassed sales goals through implementation of effective marketing strategies.
Education
High School Diploma -
I.A.E.S English High School
Bangalore 05.2010 - 06.2011
B.com - Accounting
Gitam University Bengaluru
Bangalore 03.2019 - 05.2021
Skills
Change Management
Accomplishments
- Resolved product issue through consumer testing.
- Supervised team of [22] staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Telephone Service - Professionally processed 120+ calls per day, providing information and service to ensure customer satisfaction.
- Achieved [99%] by completing SLA with accuracy and efficiency Etc.
Certification
Best Performer
Timeline
Senior Process Analyst
Innovative retail concepts private limited
05.2021 - Current
Senior Workforce Analyst
Innovative retail concepts private limited
04.2019 - 04.2021
B.com - Accounting
Gitam University Bengaluru
03.2019 - 05.2021
Outstanding performer in WFM Analyst
04-2018
Workforce Real Time Analyst
Innovative retails concepts private limited
03.2017 - 04.2019
Best Outstanding performer
04-2016
Escalation Supervisor
Innovative Retail Concepts Private Limited
03.2016 - 03.2017
Best New Commer
03-2016
Best Performer
05-2015
Senior Customer Service Representative
Innovative retails concepts private limited
03.2015 - 04.2016
Customer Service Representative
Aegis
03.2014 - 02.2015
High School Diploma -
I.A.E.S English High School
05.2010 - 06.2011
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