KASHIF ASIF
Amroha
Summary
Professional in transportation industry, prepared for roles requiring high standards and results-oriented performance. Background includes managing station operations, addressing passenger concerns, and ensuring safety protocols. Known for strong team collaboration and adaptability, providing reliable support and seamless service under changing conditions. Skills include effective communication, problem-solving, and time management.
Overview
5
5
years of professional experience
3
3
Certifications
4
4
Languages
Work History
Station agent
Flow consortium
01.2024 - 01.2026
- Took action to assist in event of emergencies or accidents
- Provided information about stops and connections to help passengers meet transport needs
- Delivered top-quality customer service to public transport passengers
- Identified passenger needs and assisted with processing ticket changes or transfers
- Completed equipment safety checks prior to departure to identify hazards
- Observed all safety regulations in compliance with local and international laws
- Company Overview: Riyadh, Saudi Arabia
- Riyadh, Saudi Arabia
- Played a key role in maintaining positive public relations through participation in community outreach events designed to promote public transportation usage.
- Searched aircraft to look for security concerns such as restricted items and tampering.
Customer service representative
Samsung electronics
03.2021 - 12.2023
- Resolved customer issues effectively, using strong interpersonal skills and conflict resolution techniques
- Handled customer complaints, providing appropriate solutions to guarantee positive outcomes
- Assisted customers with varying questions using product knowledge and service expertise
- Answered customer telephone calls promptly and improved on-hold wait times
- Managed high-volume customer queries simultaneously through effective multitasking
- Maintained customer happiness with forward-thinking strategies focused on addressing needs and resolving concerns
- Resolved customer complaints following guidelines and referred complex inquiries to team leaders
- Company Overview: Amroha, India
- Amroha, India
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Education
Bachelor of commerce - Account and finance
MJPRU University
Amroha, India02.2022
Skills
Emergency preparedness
Verbal and written communication
Critical analysis
Safety compliance standards
Customer assistance
Baggage processing
Travel information technology
Traveler support
Baggage logistics
Wireless communication
Boarding support
Certification
Certificate of competency station agent
Timeline
Station agent
Flow consortium
01.2024 - 01.2026
Customer service representative
Samsung electronics
03.2021 - 12.2023
Bachelor of commerce - Account and finance
MJPRU University