Kashif Raza

Director of Operations

KSH Projects Pvt.Ltd

Kolkata

02.2016 - Current

Oversaw daily operations to ensure efficiency and productivity across projects.
Implemented process improvements to enhance workflow and operational effectiveness.
Managed cross-functional teams to achieve project goals and maintain timelines.
Developed operational strategies to align with company objectives and client needs.
Coordinated resource allocation to optimize project delivery and performance.
Facilitated communication between departments to streamline operations and resolve issues.
Led training programs to enhance staff skills and promote best practices in operations.
Analyzed operational data to identify trends and inform decision-making processes.
Identified areas where process improvements could be made resulting in increased productivity.
Developed and implemented operational strategies to maximize efficiency, reduce costs, and improve customer satisfaction.
Developed training programs for new employees as well as existing staff members.
Analyzed data trends and identified potential risks or opportunities associated with operations.
Analyzed financial data to make informed decisions on cost savings initiatives.
Successfully improved employment turnover through creating incentive and training programs.
Promoted products, increasing customer base, and market share.
Monitored inventory levels to ensure adequate stock was available at all times.
Contributed to organizational strategic direction to improve products and services.
Structured HR consulting services to support clients during organizational developments and changes.
Developed and implemented operational policies and procedures to improve efficiency.
Formed and sustained strategic relationships with clients.
Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
Prepared staff work schedules and assigned team members to specific duties.
Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Assessed reports and adjusted workflows to realign with targets.
Analyzed data across variety of sources to identify trends, patterns and areas of opportunity.
Oversaw personnel by commending or initiating promotions, transfers and disciplinary measures.
Enhanced customer service and satisfaction through policy and procedural changes.
Set goals and expectations for direct reports using performance review process, holding staff accountable.
Implemented campaigns and promotions to help with developing goods and services.
Forecasted customer demand to set prices or credit terms for goods or services.
Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
Mitigated business risks by working closely with staff members and assessing performance.
Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.
Coordinated and directed activities of businesses or departments concerning production, pricing and sales.
Directed or coordinated financial or budget activities to fund operations and maximize investments.
Implemented successful business strategies to increase revenue and target new markets.
Monitored progress by establishing plans, budgets and measuring results.
Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
Delegated work to staff, setting priorities and goals.
Developed and implemented operational strategies to improve efficiency and reduce costs.
Planned delivery routing, team workflows, and promotional initiatives.