Kashiki Seth
Banking And Insurance
Toronto
Summary
To leverage over 12 years of experience in financial services, demonstrating excellence in HNI client relations and product promotion. Committed to delivering exceptional service and fostering strong, reliable connections. To join a company, which would give me a opportunity to display my capabilities, enable me to contribute positively and add value to the organization as well as meet my long term goals.
Overview
14
14
years of professional experience
2006
2006
years of post-secondary education
3
3
Languages
Work History
Retail Sales Associate
Hermes
09.2024 - 10.2024
- Greeted customers and helped with product questions, selections, and purchases.
- Helped customers complete purchases, locate items, and join reward programs.
- Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Increased sales revenue through effective product recommendations tailored to individual customers.
- Answered questions about store policies and addressed customer concerns.
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Greeted customers and provided outstanding customer service.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Performed cash, card, and check transactions to complete customer purchases.
Sales Associate
Adecco
04.2024 - 09.2024
- Built relationships with customers to encourage repeat business.
- Solved customer challenges by offering relevant products and services.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
Unit Head- Manager
Max life Insurance company Ltd.
08.2022 - 02.2024
- Managed operations across diverse branches, surpassing sales targets by an average of 125% monthly
- Achieved an impressive 98% reduction in operational errors through meticulous process streamlining and regulatory adherence
- Elevated customer satisfaction scores by a remarkable 97% through a dedicated customer-centric approach
- Led the branch and team to achieve recognition for exceptional regulatory compliance and operational excellence
- Motivated and mentored a diverse team, resulting in an outstanding 100% improvement in cross-functional Collaboration
- Developed team competencies, contributing to a commendable 25% elevation in staff performance
Deputy Sales Manager
Hdfc Ergo General Insurance company Ltd.
04.2019 - 08.2022
- Community Engagement: I am an active representative of the bank in the local community, building and maintaining relationships with local businesses and organizations
- Communication Skills: I communicate effectively, preparing and presenting performance reports to higher-level management
- Adaptability: I am adaptable and can handle unexpected challenges that may arise within the branch
- Security Conscious: I prioritize branch security, ensuring that security protocols and procedures are up to date
- Compliance Expertise: My strong understanding of banking laws and regulations ensures the branch's strict adherence to ensure that policies and procedures are fulfilled
Key Relationship Manager
ICICI Prudential Life Insurance company
11.2017 - 02.2019
- Company Overview: (ICICI Bank branch)
- Develop a result-oriented working environment within the team
- Organize best practices sharing and implementation within the team
- Responsible for team compliance with policies and guidelines
- Coordinate and execute all related operations processes and procedures to ensure that policies are fulfilled
- Measure, analyze and control process related KPIs, working with the team to continuously improve Performance
- (ICICI Bank branch)
Assistant Manager
Yes Bank
01.2017 - 10.2017
- Company Overview: Retail Branch Banking
- Develop a result-oriented working environment within the team
- Organize best practices sharing and implementation within the team
- Responsible for team compliance with policies and guidelines
- Coordinate and execute all related operations processes and procedures to ensure that policies are fulfilled
- Measure, analyze and control process related KPIs, working with the team to continuously improve Performance
- Retail Branch Banking
Assistant Manager
Hdfc Bank
08.2015 - 01.2017
- Company Overview: Retail Branch Banking
- Develop a result-oriented working environment within the team
- Organize best practices sharing and implementation within the team
- Responsible for team compliance with policies and guidelines
- Coordinate and execute all related operations processes and procedures to ensure that policies are fulfilled
- Measure, analyze and control process related KPIs, working with the team to continuously improve Performance
- Retail Branch Banking
Senior Phone banking Officer
Hdfc Bank
04.2011 - 08.2015
- Company Overview: (Back office- Customer service)
- Handling and Resolving customer complaints/queries over phone
- Providing customers with relevant product and service information
- Managed to meet banking sales goals, and exceeded that goal every month
- Cross selling various banking products to customers over phone
- (Back office- Customer service)
Education
Master in Business Administration - Post graduation
Global University
New DelhiBachelor in Commerce - Accounting And Finance
Delhi University
New DelhiSkills
Client Centric
Effective Problem Resolution Skills
Excellent interpersonal skills
Strong oral and verbal communication in English
Goal-oriented
Experienced in MS Office
Timeline
Retail Sales Associate
Hermes
09.2024 - 10.2024
Sales Associate
Adecco
04.2024 - 09.2024
Unit Head- Manager
Max life Insurance company Ltd.
08.2022 - 02.2024
Deputy Sales Manager
Hdfc Ergo General Insurance company Ltd.
04.2019 - 08.2022
Key Relationship Manager
ICICI Prudential Life Insurance company
11.2017 - 02.2019
Assistant Manager
Yes Bank
01.2017 - 10.2017
Assistant Manager
Hdfc Bank
08.2015 - 01.2017
Senior Phone banking Officer
Hdfc Bank
04.2011 - 08.2015
Master in Business Administration - Post graduation
Global University
Bachelor in Commerce - Accounting And Finance
Delhi University