KASHINATH CHADCHAN
Summary
Highly motivated and results-oriented IT professional with 15+ years of experience in designing, implementing, and managing robust networking, data protection, and data compliance solutions across on-premises and cloud environments. Skilled in ensuring the delivery of high-quality IT services through a rigorous quality assurance framework, encompassing performance evaluation, process optimization, and customer satisfaction enhancement.
Overview
18
18
years of professional experience
Work History
Sr Quality Assurance Specialist
VERITAS Software Technologies India Pvt. Ltd
10.2020 - 11.2024
- SLA Management: Track SLA breaches for Critical Veritas Customer accounts, identify at-risk cases, and provide timely reports to leadership
- Proactive Resolution: Engage stakeholders to prevent SLA breaches and minimize financial penalties
- Investigation: Analyze breached cases to understand root causes (when, where, how)
- Quality Assurance: Case Evaluation: Regularly assess engineer performance and identify areas for improvement
- Skill Development: Monitor engineer skills, ensure process adherence, and provide feedback
- Customer Experience: Enhance customer satisfaction through focus reviews and feedback mechanisms
- Continuous Improvement: Conduct root cause analyses, implement process enhancements, and improve team productivity
- Team Leadership: Mentorship & Guidance: Guide and mentor engineers on technical skills, tools, and processes
- Team Development: Establish and implement QA structures, tools, and processes
- Cross-functional Collaboration: Work with various teams to achieve organizational goals
Sr Technical Support Engineer
VERITAS Software Technologies India Pvt. Ltd
09.2013 - 10.2020
- Provided comprehensive support for all aspects of Enterprise Vault/ EV.Cloud, including installation, configuration, upgrades, migrations, and troubleshooting complex technical issues
- Possesses in-depth knowledge of various Veritas Data Compliance products, with a strong focus on Microsoft Exchange Archiving, File Server System Archiving, Domino Archiving, and Compliance Software (Discovery Accelerator and Compliance Accelerator)
- Demonstrated excellent customer service skills by effectively coordinating with customers, partners, and internal teams to address service level agreements (SLAs), technical queries, and provide timely assistance
- Assisted in implementing and managing backup and maintenance plans for Enterprise Vault databases on SQL Server
- Provided in-depth technical assistance to customers on all aspects of data archiving, retrieval, and restoration across diverse platforms, including Outlook, OWA, Windows File Server, and web browser environments
- Actively shared knowledge by conducting training sessions on Enterprise Vault and mentoring new engineers
- Created and maintained comprehensive knowledge base articles to assist customers and support teams
TECHNICAL SUPPORT ENGINEER
Symantec Software Solutions Pvt. Ltd
02.2011 - 09.2013
- Provided professional and comprehensive support to resolve customer issues related to Backup Exec
- Assisted organizations in recovering from disasters by providing support for the recovery of Windows servers, Active Directory, and Exchange Server applications, ensuring business continuity
- Educated customers on best practices for data backup and security, including implementation of effective backup and retention policies to safeguard critical assets
- Assisted customers in diagnosing and resolving a wide range of Media Management issues, including those related to disk performance, tape library operations, I/O bottlenecks, and system optimization
TECHNICAL SUPPORT ANALYST
VCustomer Services India Pvt Ltd
09.2006 - 02.2011
- Networking: Installation, configuration, and troubleshooting of various Linksys networking devices (routers, switches, access points, range extenders, etc.)
- Wireless Networks: Setting up and securing wireless networks, including configuring WEP/WPA encryption
- Network Protocols: Working with protocols like VPN and port forwarding
- Hardware Testing: Testing Linksys hardware with different operating systems and applications
- Firmware & Driver Updates: Testing and implementing firmware and driver updates for routers and range extenders
- Customer Support: Providing technical support for Linksys and other networking devices, including out-of-warranty and third-party products
- Multimedia Support: Assisting with the installation, configuration, and troubleshooting of multimedia devices
Education
BA - English
Yashwantrao Chavan Maharashtra Open University
Pune, MaharashtraSkills
- Azure
- Networking
- Data protection
- Data Compliance
- Quality Assurance
- Windows Server
- SQL Server
- MS Exchange Server
- Backup Exec
- Enterprise Vault
- ITIL
Linkedinprofile
https://www.linkedin.com/in/kashinath-chadchan-560b33118?utm_source=share&utm_campaign=share_via&utm_content=profile&utm_medium=android_app
Timeline
Sr Quality Assurance Specialist
VERITAS Software Technologies India Pvt. Ltd
10.2020 - 11.2024
Sr Technical Support Engineer
VERITAS Software Technologies India Pvt. Ltd
09.2013 - 10.2020
TECHNICAL SUPPORT ENGINEER
Symantec Software Solutions Pvt. Ltd
02.2011 - 09.2013
TECHNICAL SUPPORT ANALYST
VCustomer Services India Pvt Ltd
09.2006 - 02.2011
BA - English
Yashwantrao Chavan Maharashtra Open University
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