Kashish Bidani
Delhi
Summary
Detail-focused financial professional with a track record of high productivity and efficient task completion. Specializes in accurate billing, proficient data entry, and effective account reconciliation. Excels at time management, problem-solving, and communication skills for seamless operational flow and client satisfaction.
Overview
10
10
years of professional experience
Work History
Senior Associate for Medical Billing AR
Onehealthcare Billing Pvt. Ltd.
Delhi
03.2024 - 11.2024
- Submitted claims to insurance companies.
- Managed all payments processing, invoicing and collections tasks.
- Monitored past due accounts and pursued collections on outstanding invoices.
- Collected, posted and managed patient account payments.
- Processed invoice payments and recorded information in account database.
- Checked claims coding for accuracy with ICD-10 standards.
- Performed insurance verification, pre-certification and pre-authorization.
- Reconciled codes against services rendered.
- Expedited payments by verifying accuracy and currency of vendor information.
- Working with company leadership to define project objectives, processes, policies, procedures and rules
- Explaining policy implementation to fellow team members
- Getting management approval or approving alterations in rules, procedures and policies
Senior Associate for Medical Billing AR
Capline Service Pvt. Ltd.
Uttar Pradesh
05.2023 - 02.2024
- Submitted claims to insurance companies.
- Managed all payments processing, invoicing and collections tasks.
- Monitored past due accounts and pursued collections on outstanding invoices.
- Collected, posted and managed patient account payments.
- Entered procedure codes, diagnosis codes and patient information into billing software to facilitate invoicing and account management.
- Checked claims coding for accuracy with ICD-10 standards.
- Trained new team members on company policies and accounting systems to keep team operations productive and efficient.
- Gathered information to produce accounts payable reports for review.
Chargeback Analyst
FIS
Gurugram
05.2022 - 03.2023
- Analyzed customer chargeback disputes and credit card transactions to identify fraudulent activity.
- Gathered evidence for dispute resolution, including transaction records, customer correspondence, and other relevant documents.
- Collaborated with internal departments such as finance, sales, operations and customer service regarding chargebacks.
- Documented all activities associated with resolving disputes according to established guidelines.
Senior Collection Associate
Midland Credit Management
Gurugram
10.2021 - 05.2022
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Answered customer questions regarding account discrepancies or problems.
- Accepted and processed customer payments and applied toward account balances.
- Received payments and posted amounts to customer accounts.
- Recorded information about status of collection efforts.
- Completed month-end and year-end closings, kept records audit-ready and monitored timely recording of accounting transactions.
- Contacted customers with delinquent accounts to solicit payment.
- Arranged debt repayment or established schedules for repayment based on customer's financial situation.
Senior Customer Service Representative
Concentrix Daksh
Gurugram
07.2016 - 10.2021
- Provided technical support to customers via phone, email, and chat.
- Resolved escalated customer complaints in a timely manner.
- Maintained accurate records of all customer interactions in CRM system.
- Responded promptly to inquiries from customers about products or services.
- Handled difficult situations with tact, diplomacy, and professionalism.
- Managed incoming calls from customers while providing exceptional service.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
Process Associate
Falcon Force Pvt. Ltd.
Gurugram
11.2014 - 05.2015
- Answered customer inquiries and provided accurate information regarding products and services.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Developed strong relationships with customers by providing personalized assistance and support.
- Resolved customer service inquiries within established time frames while maintaining a high level of quality assurance.
Education
Bachelor of Commerce - Accounting
Delhi University SOL
Delhi 12-2020
Higher Secondary School Certificate -
Arunodaya Public School
Delhi01-2014
Secondary School Certificate -
Arunodaya Public School
Delhi01-2012
Skills
- Collections Management
- Payment posting
- Insurance Verification
- HIPAA Compliance
- Claim submission
- Patient Billing
- HIPAA Compliance Certification
- Billing and Collection Procedures
- Information requests
- Records Management
Languages
Hindi
First Language
English
Proficient (C2)
C2
Affiliations
- Sports
- Music
- Job-specific activities
Timeline
Senior Associate for Medical Billing AR
Onehealthcare Billing Pvt. Ltd.
03.2024 - 11.2024
Senior Associate for Medical Billing AR
Capline Service Pvt. Ltd.
05.2023 - 02.2024
Chargeback Analyst
FIS
05.2022 - 03.2023
Senior Collection Associate
Midland Credit Management
10.2021 - 05.2022
Senior Customer Service Representative
Concentrix Daksh
07.2016 - 10.2021
Process Associate
Falcon Force Pvt. Ltd.
11.2014 - 05.2015
Bachelor of Commerce - Accounting
Delhi University SOL
Higher Secondary School Certificate -
Arunodaya Public School
Secondary School Certificate -
Arunodaya Public School
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