KASHISH DHAWAN
Summary
Dependable professional with track record of success in field, attention to detail and proactive mindset. Seeks opportunities to improve processes and workflows for team benefit. Conscientious, hardworking and excels at multitasking in fast-paced environments.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Senior Operations Associate
Wellorgs Infotech Pvt.Ltd
03.2023 - 01.2024
- Lead, mentor, and motivate team members, fostering a positive and collaborative work culture
- Work closely with clients to understand their needs and address any operational issues promptly
- Playing an active role in problem solving, including identifying issues, forming hypotheses, designing and conducting analyses, and synthesizing conclusions into recommendations
- Act as the subject matter expert who holds in-depth functional & process knowledge along with demonstrated strong problem-solving and stakeholder management skills
- Provided monthly/weekly performance reports and escalated immediately any issues identified to the seniors, so that the quality and turnaround time are not impacted.
Provider Operations Associate
Zocdoc Health Management Pvt.Ltd
07.2021 - 03.2023
- Collaborated with the project stakeholders to answer any project progress-related queries, provide updates and raise concerns in a timely manner and add mitigation controls
- Effectively communicate findings and recommendations to both technical and non-technical audiences in clear and concise manner
- Designed and build effective dashboards to provide visibility into operational metrics and share analytical insights
- Collaborated with leadership and internal teams to develop different core processes related to US healthcare, insurance and database management
- Performed research, analysand data, made rule-based decisions and determinations and documented results to support conclusions.
Operations associate
Diwakar Taxes Inc., USA
10.2019 - 02.2021
- Acted as a liaison between business stakeholders and customers
- Responsible for preparing various types of returns, partnership, and individual returns
- Support and improve our business process through assistance in continuous improvement projects
- Collaborate with other tax team members in identifying ways to optimize the tax information gathering process
- Assisted clients on any pending IRS issues such as amending prior year returns and owing tax payments from a prior liability.
Branch Sales Manager
Reliance Home Finance, India
03.2018 - 05.2019
ZocdocWellorgs
- Established standards and procedures for handling client queries, transactions and administration of human resource policies
- Manage the quote-to-cash process, including quoting, managing sales, and revenue recognition
- Coordinated and managed project tasks to ensure project delivery within allotted budget and timelines
- Collaborated and supported the sales team to ensure accurate and timely order management and fulfillment
- Prepared quarterly and quality assurance reports for the Senior Management
- Engaged with key stakeholders to identify strategic KPI’s and managed client relationships to provide actionable analysis.
Education
MBA -
IBS-HYDERABAD
01.2018
BBA -
CHITKARA UNIVERSITY
01.2016
Skills
- Proficient with Microsoft Office Suite applications
- Hands on experience of JIRA, Tableau, Power BI, CRM Salesforce, Snowflake
- Ability to work under pressure and meet tight deadlines while maintaining accuracy
- Proficiency in CRM Salesforce, including data entry, reporting, and user administration
Contactno
9888767931
Certification
- Digital Marketing
Timeline
Senior Operations Associate
Wellorgs Infotech Pvt.Ltd
03.2023 - 01.2024
Provider Operations Associate
Zocdoc Health Management Pvt.Ltd
07.2021 - 03.2023
Operations associate
Diwakar Taxes Inc., USA
10.2019 - 02.2021
Branch Sales Manager
Reliance Home Finance, India
03.2018 - 05.2019
MBA -
IBS-HYDERABAD
BBA -
CHITKARA UNIVERSITY
Similar Profiles
Krushna BawalgeKrushna Bawalge
Application Support Engineer at Clover Infotech Pvt.LtdApplication Support Engineer at Clover Infotech Pvt.Ltd
Riju PalRiju Pal
Cluster Manager at Bizcrum Infotech Pvt.Ltd (Bijnis)Cluster Manager at Bizcrum Infotech Pvt.Ltd (Bijnis)
Aadi AdateAadi Adate
Graphic Designer at CLP Infotech PVT.LTDGraphic Designer at CLP Infotech PVT.LTD
Anya AgarwalAnya Agarwal
Senior Operations Associate at Ditto InsuranceSenior Operations Associate at Ditto Insurance
Joanne MaherJoanne Maher
Senior Operations Associate at Tomorrow HealthSenior Operations Associate at Tomorrow Health