Kashish Sikarwar
Customer service representative
Noida
Summary
Dynamic Customer Service Executive with a proven track record at British Airways, enhancing customer satisfaction through effective issue resolution and relationship management. Skilled in optimizing support workflows and adept at assessing customer needs, I consistently delivered high-quality service experiences, contributing to improved feedback scores and operational efficiency.
Logical Customer and client bringing 1 years of experience consistently enhancing customer satisfaction. Poised when communicating with customers and vendors, analyzing, and resolving complex issues and documenting accurate notes of account interactions. Versatile professional comfortable working in high-volume, high-stress environment.
Overview
2
2
years of professional experience
2
2
Certifications
Work History
Customer Service Executive
British Airways
09.2024 - 03.2025
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Managed high volume of inbound calls while maintaining a professional demeanor and ensuring timely resolution of issues.
- Contributed towards improving overall customer feedback scores by consistently delivering high-quality service experiences.
- Provided company information and policies to customers upon inquiry and answered questions via phone.
- Assessed customer service trends and evaluated complaints to determine areas in need of enhancement.
Customer Support Executive
EXL
09.2023 - 05.2024
- Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
- Investigated and resolved customer inquiries and complaints quickly.
- Worked in live collection support B2B process basically inbound process in which we use to work with them regarding the services which British gas provides.
- Took initiative to look into the improvable part of the process to make it more easier and vigilant for all.
Customer Support Executive
EXL
12.2022 - 04.2023
- Managed daily workflow of the customer support team, ensuring timely response and resolution of customer inquiries.
- Optimized customer support procedures, contributing to more efficient support workflow.
- Delivered top-notch customer support by troubleshooting technical issues promptly and providing clear resolutions to end-users'' concerns.
- Worked with my manager to run and grow the pilot batch of British Gas for housing association by determining daily changes and requirements and worked on the same.
Education
MBA - Finance
NMIMS
Mumbai, India 04.2001 -
Bachelor's of Commerce - Commerce
Kamla Raja Girls, Govt College
Gwalior, India 04.2001 -
Skills
Customer relationship management
Customer needs assessment
Issue escalation
Payment management
Company policy adherence
Brand representation
Work prioritization
Certification
Basic computer course
Timeline
Excel for Beginners by Great learning.
03-2025
Customer Service Executive
British Airways
09.2024 - 03.2025
Customer Support Executive
EXL
09.2023 - 05.2024
Basic computer course
03-2023
Customer Support Executive
EXL
12.2022 - 04.2023
MBA - Finance
NMIMS
04.2001 -
Bachelor's of Commerce - Commerce
Kamla Raja Girls, Govt College
04.2001 -
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