Kashish Sood
Experienced Business Operations Leader in Process Improvement and System Optimization
Mohali,PB
Summary
Business operations professional with over 6 years of experience in process improvement and system optimization within B2B environments. Progressed from Data Operations Team Lead to Operations Manager at Revenue Accelerator, overseeing daily operations and aligning cross-functional teams. Expertise in managing tools and resources to achieve business objectives while ensuring effective collaboration with stakeholders and vendors. Proven track record of enhancing delivery processes and driving continuous performance improvements.
Overview
6
6
years of professional experience
2030
2030
years of post-secondary education
2
2
Languages
Work History
Operations Manager
Revenue Accelerator
03.2024 - 06.2025
- Aligned operational tools and resources with evolving business needs; optimized tech stack and maintained a lean budget through vendor negotiation and cost-benefit analysis.
- Oversaw implementation and usage of internal systems, training teams for effective tool adoption and usage audits.
- Managed operational hiring, onboarding, and cross-functional collaboration to improve knowledge sharing and efficiency.
- Implemented KPI tracking, performance reviews, and reporting systems to support strategic planning and campaign refinement.
- Led client success operations including campaign feedback loops, performance reviews, and issue resolution.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
Data Operations Manager
Revenue Accelerator
03.2022 - 02.2024
- Led lead sourcing and enrichment using Apollo, ZoomInfo, and Cognism for multiple industries and buyer personas.
- Built data validation systems to reduce bounce rates, improve accuracy, and streamline handoff to outreach teams.
- Collaborated with sales and marketing to ensure message-market fit and audience alignment.
- Delivered sourcing KPIs and weekly performance reports to internal stakeholders.
- Managed end-to-end outbound campaign execution: domain setup, inbox provisioning, and warm-up processes.
- Monitored sender reputation and optimized deliverability via inbox rotation, warm-up tools, and performance tracking.
- Deployed AI-driven personalization at scale using Clay for segmented outreach.
- Handled technical execution, segmentation, and performance optimization of outbound campaigns.
- Ensured campaign alignment with client ICPs, and adapted outreach based on real-time results and feedback.
- Mentored junior team members in technical skills and professional development, fostering their growth within the organization.
Team Lead & Data Analyst, Data Operations
Escalon Business Services
03.2019 - 02.2022
- Led team of lead researchers to enhance segmentation accuracy and ensure timely project delivery.
- Created standard operating procedures, documentation, and quality assurance frameworks to boost efficiency.
- Utilized firmographic and technographic filters for targeted list creation, improving precision.
Education
Master of Science - International Business Management
Sheffield Hallam University
Sheffield, United Kingdom 04.2001 - 03.2018
Bachelor of Commerce - Business Management
Jammu University
Jammu, India03-2013
Skills
Tools & Platforms:Clay (AI Personalization), Apollo, ZoomInfo, Cognism (Lead Enrichment), Instantly, Smartlead, Emailbison, Snov (Email Deliverability), Zoho CRM, ClickUp (CRM & Project Management), Google Sheets, Excel (Data Analysis & Reporting), Slack (Team Communication)
Technical & Operational:Outbound Campaign Execution, Email Warm-up & Deliverability Optimization, Dynamic Segmentation & Targeting, AI-Powered Personalization at Scale, Campaign Reporting & KPI Analysis, Lead Sourcing & Data Validation, Workflow Automation, Inbox Reputation Monitoring
Leadership & Collaboration:Team Leadership, Training & Onboarding, SOP Design & Quality Assurance, Strategic Planning, Process Optimization, Cross-Functional Collaboration, Vendor Management & Cost Optimization, Client Communication, Account Management, Resource Allocation, Operational Scaling
KEY ACHIEVEMENTS
- Prevented client churn by providing strategic campaign advice and expanding the total addressable market (TAM) to unlock new outreach opportunities
- Reduced operational costs by 30% by eliminating underutilized tools and renegotiating vendor contracts
- Scaled internal outbound campaigns by refining targeting and messaging, driving a 5x increase in booked meetings, from 10 to 50 per month on average
- Boosted lead quality and engagement by implementing structured list segmentation and personalization frameworks
- Supported cross-functional collaboration and reduced operational overhead by optimizing tool usage and team workflows
Timeline
Operations Manager
Revenue Accelerator
03.2024 - 06.2025
Data Operations Manager
Revenue Accelerator
03.2022 - 02.2024
Team Lead & Data Analyst, Data Operations
Escalon Business Services
03.2019 - 02.2022
Master of Science - International Business Management
Sheffield Hallam University
04.2001 - 03.2018
Bachelor of Commerce - Business Management
Jammu University