Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kashi Vishwanath Rao

Compute Grid Tech Support Specialist
Singapore

Summary

Technical support professional bringing valuable experience in on-prem and Public Cloud Grid Computing to role. Known for effectively resolving technical issues and enhancing user experiences. Highly collaborative, with strong focus on team synergy and adaptability. Skilled in diagnosing and addressing technical challenges with proficiency and reliability.

Overview

21
21
years of professional experience

Work History

Tech Support Specialist

UBS AG
10.2024 - Current
  • Ensured availability and performance of on-prem and Public Cloud NCL Compute Grids.
  • Analyzed and fixed Grid Application issues, responded to Grid system outages with resolution and implemented measures to prevent reoccurrence.
  • Successfully migrated on-prem Grids to new UBS DC with minimal downtime to allow decommission of CS DCs.
  • Implemented and improved Grid monitoring.
  • Maintained detailed documentation of support interactions, ensuring valuable insights are preserved for future reference and analysis.

Grid Support Engineer

Credit Suisse Singapore AG
12.2007 - 09.2024
  • Rebuilt all on-prem 3 Dev and 5 Prod Symphony Compute Grids on new hardware in 5 regions with minimal downtime for EOL remediation.
  • Successfully upgraded all on-prem 3 Dev and 5 Prod Compute Grids to Symphony 7.3 in 5 regions without any major issue and with minimal downtime.
  • Configured Azure Update Manager for OS patching in all 6 Azure Regional Grids.
  • Configured on-prem Grid package sync with all Azure Grids using Azure storage Accounts.
  • Automated rebuild of Azure Grid VMs with CS image.
  • Ensured availability and performance of on-prem and Public Cloud Compute Grids.
  • Analyzed and fixed Grid Application issues, responded to Grid system outages with resolution and implemented measures to prevent reoccurrence.
  • Moved Grids stats from Database to Splunk, built various Splunk Dashboards to view Grid stats and decommissioned all regional Databases which resulted in huge savings for the bank.
  • Implemented and improved various Grid monitoring using Splunk.
  • Documented procedures for Grid Support operations on confluence.
  • Maintained detailed documentation of support interactions, ensuring valuable insights are preserved for future reference and analysis.
  • Managed Grid maintenance activities like QMW and DR tests.

Monte Carlo Farms Support (CS Onsite)

ITCAN PTE Ltd.
09.2006 - 12.2007
  • Ensured availability of Monte Carlo Farms for various business groups.
  • Managed weekly GMAG release on the Farms.
  • Managed maintenance activities like DR tests and QMW for Farm servers.
  • Managed health of databases used for Farms and prepared queries for Farm stats.

Senior Software Specialist

Patni Computer Systems
01.2004 - 09.2006
  • Maintain and Support various Applications for General Electric London and Japan Treasury.
  • Closely work with Japan Treasury users during End of Month process as well as help them with their day to day work using various Applications.
  • Build and maintain monitoring system for SWIFT messages used for bank payments.
  • Monitoring of SWIFT payments and follow-up with banks in case of delays.

Education

Bachelor of Science - Chemistry (Hons)

Sindri College, Vinoba Bhave University
Dhanbad, India
04.2001 -

Skills

Windows System Administration and Troubleshooting

Cloud Computing (Azure, AWS)

High Performance Computing (IBM Spectrum Symphony)

Splunk

Scripting (Powershell, Windows batch, Javascript)

Database (MS SQL Server, Oracle)

DevOps (Git, JIRA, Jenkins)

Timeline

Tech Support Specialist

UBS AG
10.2024 - Current

Grid Support Engineer

Credit Suisse Singapore AG
12.2007 - 09.2024

Monte Carlo Farms Support (CS Onsite)

ITCAN PTE Ltd.
09.2006 - 12.2007

Senior Software Specialist

Patni Computer Systems
01.2004 - 09.2006

Bachelor of Science - Chemistry (Hons)

Sindri College, Vinoba Bhave University
04.2001 -

Similar Profiles

CREATE PROFILE
Kashi Vishwanath RaoCompute Grid Tech Support Specialist