KASHMITA PATHAK
Bangalore
Summary
Dedicated customer service professional with over 2 years of experience in customer support. Proven track record in managing and overseeing technician services for household appliance delivery and installation, while ensuring compliance with safety protocols. Skilled in handling and maintaining brand reports for weekly business reviews (WBR), contributing to operational efficiency and customer satisfaction.
Overview
2
2
years of professional experience
Work History
Facility Services Supervisor
JLL Partners (Amazon Development Centre)
BANGALORE
08.2024 - Current
- Supervised the daily operations of facility services staff and ensured adherence to safety guidelines.
- Directed preventative maintenance activities, including HVAC system checks and repair work.
- Coordinated with vendors for repairs and equipment replacement.
Customer Associate
Amazon Development centre India Pvt. Ltd
02.2024 - 06.2024
- Manage and oversee technician services for the delivery and installation of household appliances, ensuring timely and safe execution
- Handle and maintain detailed reports for all brands in weekly business reviews (WBR), identifying trends and areas for improvement
- Provide excellent customer support, addressing inquiries and resolving issues efficiently to maintain high levels of customer satisfaction
- Collaborate with cross-functional teams to streamline processes and improve service delivery
Senior Customer Representative
Concentrix
06.2022 - 11.2023
- Provided top-notch customer support to Redbus premium customer base via voice, chat, and email
- Managed CRM tools, maintained Google Sheet documents and MS Office
- Furnished accurate and valuable information to clients
- Swiftly and efficiently resolved customer inquiries
- Collaborated seamlessly with team members to enhance the overall customer experience
Education
BALLB -
Guwahati University
01.2020
Higher Secondary School -
Secondary Education Board of Assam (SEBA)
01.2013
Skills
- CRM Software (Salesforce)
- Data Management
- Organizational Skills
- Microsoft Excel (Advanced Functions, PivotTables, VLOOKUP, Data Visualization)
- Proactive Problem Solving
- Facility Management
Timeline
Facility Services Supervisor
JLL Partners (Amazon Development Centre)
08.2024 - Current
Customer Associate
Amazon Development centre India Pvt. Ltd
02.2024 - 06.2024
Senior Customer Representative
Concentrix
06.2022 - 11.2023
BALLB -
Guwahati University
Higher Secondary School -
Secondary Education Board of Assam (SEBA)
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