REKHA RAI
Hotelier
Kolkata
Summary
Hard-working Supervisor with exceptional experience leading teams, delivering results and exceeding expectations. Creative and motivated leader adept at utilizing exceptional design and planning strengths to accomplish complex projects. Skilled in teaching new concepts and best practice strategies.
Overview
5
5
years of professional experience
4
4
Languages
Work History
Supervisor
Le Meridian Hotel
11.2023 - Current
- Shift Supervision:
Oversee the daily operations of the front desk during your assigned shifts.
Ensure that the front office team is well-prepared, adequately staffed, and meeting service standards.
Assist in managing guest check-ins, check-outs, and inquiries. - Guest Services:
Provide exceptional customer service to guests and assist with resolving any guest issues or special requests.
Handle guest complaints or concerns, aiming for prompt and satisfactory resolutions.
Coordinate with other hotel departments to fulfill guest needs. - Front Desk Management:
Supervise and assist front desk staff, including receptionists and concierge, during your shifts.
Conduct shift briefings and debriefings to ensure smooth transitions between shifts.
Maintain a professional and welcoming atmosphere at the front desk. - Reservations and Room Assignment:
Assist with room reservations, ensuring accuracy in booking information.
Collaborate with the Front Office Manager/ Duty Manager to optimize room occupancy and assign rooms based on preferences and availability. - Financial Transactions:
Monitor and ensure the accuracy of billing and payment collection processes.
Handle cash and credit card transactions according to hotel policies.
Assist in reconciling the cash register at the end of each shift. - Training and Development:
Assist in training and mentoring front desk staff to improve their skills and knowledge.
Provide ongoing coaching and feedback to team members.
Assist in scheduling and staff management as needed. - Technology and Systems:
Utilize hotel management software for check-ins, check-outs, and reservations.
Troubleshoot and resolve any technical issues related to front office systems. - Communication and Reporting:
Maintain effective communication with other hotel departments, including housekeeping, maintenance, and F&B.
Prepare shift reports and communicate essential information to management. - Safety and Security:
Asist in implementing and enforcing security and safety protocols, including emergency procedures.
Ensure the safety and security of guests and employees during your shifts. - Compliance:
Ensure compliance with all relevant hotel policies, procedures, and regulations.
Keep updated on local hospitality laws and regulations.
Ensure timely submission of form C / any other relevant information to the related Govt. Department / Police Station in case of foreigners staying in the hotel
Senior Guest Service Associate
Radisson
03.2021 - 06.2023
- Customer service: Greeting guests, handling inquiries, and providing information about hotel services and local attractions
- Check-in and check-out: Registering guests, assigning rooms, collecting documents, and processing payments
Guest requests: Accommodating requests for additional linens, toiletries, or help with hotel systems - Revenue management: Selling services and add-ons at the best rates to increase hotel revenue
- Safety: Monitoring guest entries and using technology to streamline operations
- Administrative duties: Maintaining office visitor records and handling cash payments
- Communication: Answering phone calls and directing inquiries to the appropriate department
- Record keeping: Maintaining up-to-date records of occupied and reserved rooms
- Billing: Providing details of services rendered to customers for the preparation of bills
- Guest feedback: Responding to guest feedback and resolving issues in a timely manner
- Front desk appearance: Maintaining a neat and organized front desk area
Front Office Associate
The Accord Metropolitan
04.2020 - 07.2020
- Customer service: Greeting guests, handling inquiries, and providing information about hotel services and local attractions
- Check-in and check-out: Registering guests, assigning rooms, collecting documents, and processing payments
- Guest requests: Accommodating requests for additional linens, toiletries, or help with hotel systems
- Revenue management: Selling services and add-ons at the best rates to increase hotel revenue
- Safety: Monitoring guest entries and using technology to streamline operations
- Administrative duties: Maintaining office visitor records and handling cash payments
- Communication: Answering phone calls and directing inquiries to the appropriate department
- Record keeping: Maintaining up-to-date records of occupied and reserved rooms
- Billing: Providing details of services rendered to customers for the preparation of bills
- Guest feedback: Responding to guest feedback and resolving issues in a timely manner
- Front desk appearance: Maintaining a neat and organized front desk area
Hostress
ITC Fortune
06.2019 - 03.2020
- Welcoming guests: Greet guests and make them feel welcome
Managing reservations: Take reservations, answer phone calls, and respond to emails - Seating guests: Assign guests to tables, taking into account their preferences and the flow of service
- Providing information: Provide menus, information about specials and menu changes, and information about the restaurant
- Assisting guests: Help guests with inquiries, dietary restrictions, and special requests
- Coordinating with staff: Collaborate with the restaurant manager, F&B manager, and servers to ensure smooth service
- Handling complaints: Handle guest complaints and ensure guest satisfaction
- Maintaining cleanliness: Keep tables, chairs, and dining sets clean and organized
- Promoting F&B: Promote F&B outlets to customers during downtime
Education
MARIAS DAY SCHOOL
Kolkata, IndiaISC 12TH -
MARIAS DAY SCHOOL
Kolkata, IndiaBachelor of Commerce -
KOLKATA UNIVERSITY
Kolkata, IndiaDiploma in Air Hostess And Hotel Management -
FRANKFIIN INSTITUE OF AIR HOSTESS TRAINING AND HOTEL MANAGEMENT
Kolkata, IndiaSkills
Guest Satisfaction
Staff supervision
Strong Inter-personal Skills
Ability to stay calm under pressure
Provide Excellent Guest Service
Technological native with extensive computer abilities
Proficiency with common hotel management software
Professional written and oral communication skills
Strong interpersonal communication abilities with guests
Opera
Microsoft Word
Microsoft Excel
Microsoft PowerPoint
Internet Applications
Qnity
Webprol’ific
Personal Information
- Date of Birth: 07/16/96
- Nationality: Indian
- Marital Status: Single
Timeline
Supervisor
Le Meridian Hotel
11.2023 - Current
Senior Guest Service Associate
Radisson
03.2021 - 06.2023
Front Office Associate
The Accord Metropolitan
04.2020 - 07.2020
Hostress
ITC Fortune
06.2019 - 03.2020
MARIAS DAY SCHOOL
ISC 12TH -
MARIAS DAY SCHOOL
Bachelor of Commerce -
KOLKATA UNIVERSITY
Diploma in Air Hostess And Hotel Management -
FRANKFIIN INSTITUE OF AIR HOSTESS TRAINING AND HOTEL MANAGEMENT
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