Kashyap Makvana

- Led the disbursement operation hub, managing six team members across multiple branches, ensuring timely and accurate loan disbursement of over 500 home loan files monthly.

- Handling process from loan sanction to ready for disbursement by monitoring credit requirements, property valuation, checking legal documents as per case type, preparation of payment conditions, and updating required documents to be submitted at the time of disbursement.

- Implement robust compliance and documentation protocols, achieving 100% regulatory compliance with zero deviation in internal and external audits.

- Coordinate with the branch team, loan officers, and senior management for seamless disbursement and issue resolution.

- Conducted training program for all staff members on disbursement procedures, compliance requirements, and service excellence.

- In addition to the Head of the disbursement hub, the head handled other responsibilities of home loan operations, like cross-collateralization, spoke of branch, vault custodian, second line for branch GRO, and quality control team member.

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• Addressed and resolved customer complaints in polite and professional manner.
• Developed strong customer service and product knowledge skills to enhance individual and team performance.
• Provided exceptional support to colleagues by sharing knowledge, offering assistance, and fostering teamwork.
• Ensured smooth operations during peak periods via effective time management techniques such as delegation and task prioritization.
• Reduced wait times for customers by implementing more efficient checkout process.
• Home loan disbursement activity involves checking KYC, loan agreements, all relevant documents pertaining to the home loan, preparing the docket, and making the disbursement in the system.