Kashyap Narvekar
Mumbai,maharashtra
Summary
Experienced Customer Service professional committed to achieving corporate objectives through the consistent implementation of organised and effective practices. Proficient in managing responsibilities under high-pressure situations and adept at adapting to new challenges to enhance the overall organisational brand. As a well-organised and reliable candidate, I have successfully handled multiple priorities with a positive demeanor and demonstrated a willingness to assume additional responsibilities to contribute to team objectives. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
15
15
years of professional experience
Work History
Client Services and Compliance Head
Crown Veterinary Services Pvt Ltd
2 2019 - Current
- As the Head of Client Services and Compliance in a hospital setting, the role involves a multifaceted set of responsibilities to ensure the seamless provision of healthcare services while adhering to regulatory requirements
- Responsibilities include client services management, compliance oversight, quality assurance, staff training and development, risk management, collaboration with external entities, reporting and documentation, ethical standards, emergency preparedness, and continuous improvement.
Night Manager
Hilton Paddington
12.2017 - 05.2018
- As a Night Manager in a hotel, responsibilities included guest services, security oversight, administrative duties, supervision and training, guest relations, collaboration with other departments, financial responsibilities, technology management, and continuous improvement.
Customer Service Executive
Intelenet Global Services Private limited
04.2017 - 09.2017
- As a Customer Service Executive in a Business Process Outsourcing (BPO) industry, responsibilities included customer support, issue resolution, product knowledge, communication, documentation, quality assurance, cross-selling and up-selling, customer feedback, team collaboration, adaptability, performance metrics, and compliance.
Night Manager
Hilton Maidstone
10.2014 - 10.2016
- As a Night Manager in a hotel, responsibilities included guest services, security and safety, emergency response, financial transactions, reports and documentation, reservation management, communication hub, staff supervision, training and development, problem solving, maintenance coordination, compliance, and quality control.
Front Desk Supervisor
Hilton Mumbai International Airport
12.2011 - 08.2014
- As a Front Desk Supervisor, responsibilities included supervising front desk staff, greeting customers, assigning and instructing staff, monitoring lobby traffic, managing front desk operations, assisting other departments, preparing and conducting meetings, monitoring staff performance, dealing with guest requests and complaints, managing guest bookings and enquiries, and achieving high customer satisfaction.
Night Auditor
Hilton Docklands Riverside Hotel
08.2009 - 10.2011
- As a Night Auditor, responsibilities included greeting guests, performing check-ins and check-outs, answering phone calls, making reservations, handling guest inquiries and issues, ensuring safety and security, conducting night audits, preparing reports, managing reservations, coordinating with other departments, handling financial transactions, managing technology systems, identifying process improvements, and ensuring compliance.
Education
IT Software Course - ISTQB Certified Software Testing
ISTQB - London, UK
Post Graduate Degree - Strategic Hospitality Management
Cavendish College - London, U.K
Diploma - Hotel Management
Nanyang Institute of Management– Singapore
Bachelors - Bachelors of Commerce
University Of Mumbai - Mumbai, India
Skills
Friendly, Positive Attitude
Clientserviceshead
Eager Client Services Head with enthusiasm for fostering team success through diligent work, meticulous attention to detail, and exemplary organisational skills. As a resourceful employee, I possess comprehensive knowledge to establish and maintain a robust customer pipeline, consistently seeking opportunities to attract new business. Demonstrated expertise in administrative oversight, recruitment processes, and continuous improvement in customer service standards. I am seeking a challenging new role where I can leverage my interpersonal skills, collaborative approach, and problem-solving abilities to contribute effectively. Motivated to deliver high-quality service and ensure consistent, positive outcomes., Develop and implement strategies to enhance the overall patient experience., Oversee the establishment and maintenance of effective communication channels between the hospital and patients., Address patient concerns and feedback, working towards continuous improvement in service delivery., Collaborate with various departments to streamline processes that impact patient care and satisfaction., Stay abreast of relevant healthcare laws, regulations, and accreditation standards to ensure the hospital's compliance., Develop and implement policies and procedures to address regulatory requirements and industry best practices., Conduct regular compliance checks to identify and rectify potential issues., Collaborate with legal counsel and other departments to address compliance concerns promptly., Implement quality assurance programs to monitor and enhance the quality of healthcare services., Analyse and interpret data related to patient outcomes, satisfaction, and compliance to identify areas for improvement., Develop and implement corrective actions to address quality deficiencies., Provide leadership and guidance to staff regarding client services and compliance matters., Conduct training sessions to educate staff on regulatory changes and best practices., Foster a culture of continuous learning and improvement within the organisation., Identifying potential risks related to client services and compliance., Develop and implement risk mitigation strategies to prevent and address issues., Interact with accrediting bodies, and other external entities to maintain positive relationships., Ensure the hospital's compliance with government rules and regulations., Prepare and submit required reports to regulatory agencies., Maintain comprehensive documentation related to compliance activities and client services initiatives., Uphold high ethical standards and ensure staff adherence to the hospital's code of conduct., Address ethical concerns and dilemmas promptly and appropriately., Develop and implement plans for emergency preparedness and response., Ensure that client services and compliance considerations are integrated into emergency protocols., Lead initiatives for continuous improvement in client services and compliance., Implement feedback mechanisms to assess the effectiveness of implemented strategies.
Languages
English
Marathi
Hindi
Timeline
Night Manager
Hilton Paddington
12.2017 - 05.2018
Customer Service Executive
Intelenet Global Services Private limited
04.2017 - 09.2017
Night Manager
Hilton Maidstone
10.2014 - 10.2016
Front Desk Supervisor
Hilton Mumbai International Airport
12.2011 - 08.2014
Night Auditor
Hilton Docklands Riverside Hotel
08.2009 - 10.2011
Client Services and Compliance Head
Crown Veterinary Services Pvt Ltd
2 2019 - Current
IT Software Course - ISTQB Certified Software Testing
ISTQB - London, UK
Post Graduate Degree - Strategic Hospitality Management
Cavendish College - London, U.K
Diploma - Hotel Management
Nanyang Institute of Management– Singapore
Bachelors - Bachelors of Commerce
University Of Mumbai - Mumbai, India
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