KASHYAP THAMBULURU
CHENNAI
Summary
Proven leader in hospitality management with a track record of enhancing operational efficiency and guest satisfaction at OYO HOTELS AND HOMES. Skilled in logistics coordination and employee supervision, I excel in driving service delivery improvements, evidenced by consistently high customer feedback scores. Expert at fostering teamwork and collaboration, I have significantly contributed to business development and cost savings initiatives.
Overview
11
11
years of professional experience
Work History
Assistant Operations Manager
YUHI Hospitality Services
12.2021 - Current
- Managed daily operations effectively, ensuring timely completion of tasks and accurate reporting of results.
- Improved communication within the team through regular meetings, updates, and open channels of communication.
- Coordinated with General Manager in different operational issues and promotional activities.
- Monitored inventory and approved reorders of stock to secure necessary resources and meet customer demand.
HOTEL MANAGER
OYO HOTELS AND HOMES
06.2019 - 08.2020
- Hired and trained new employees, demonstrating best methods for serving clients and guests.
- Regularly analyzed guest feedback data to identify and address areas where improvements could be made, resulting in consistently high customer satisfaction ratings.
- Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
- Conducted regular staff performance evaluations, identifying areas for improvement and providing constructive feedback.
Front Office Executive\F&b Butler Service
Savera Hotel
06.2013 - 03.2019
- Maintained strict compliance with security protocols while managing sensitive guest information confidentially and securely.
- Enhanced guest satisfaction with prompt attention to inquiries and professional communication skills.
- Coordinated with housekeeping staff to ensure timely room turnovers, resulting in improved guest experience.
- Arranged for extra bedding, linens, towels, and furniture to satisfy guests.
- Enhanced guest experiences by providing personalized and attentive services as per their preferences.
- Inspected all cleaning and household tasks for alignment with quality standards.
Education
Bachelor of Arts - Tourism And Travel Management
AMITY UNIVERSITY
New Delhi, India04.2024
Bachelor of Science - Hospitality And Hotel Administration
Oriental School Of Hotel Management
Kerala03.2013
Skills
- Employee Supervision
- Scheduling and Coordination
- Logistics Coordination
- Cost analysis and savings
- Service Delivery Management
- Training and mentoring
- Business Development
- Customer Engagement
- Staff Scheduling
- Teamwork and Collaboration
Languages
Japanese
Beginner (A1)
English
Bilingual or Proficient (C2)
Hindi
Bilingual or Proficient (C2)
Telugu
Bilingual or Proficient (C2)
Tamil
Intermediate (B1)
PASSPORT NUMBER:
X7433656
PASSPORT ISSUE DATE:
APRIL 26TH 2023
PASSPORT EXPIRY:
APRIL 25TH 2033
Timeline
Assistant Operations Manager
YUHI Hospitality Services
12.2021 - Current
HOTEL MANAGER
OYO HOTELS AND HOMES
06.2019 - 08.2020
Front Office Executive\F&b Butler Service
Savera Hotel
06.2013 - 03.2019
Bachelor of Arts - Tourism And Travel Management
AMITY UNIVERSITY
Bachelor of Science - Hospitality And Hotel Administration
Oriental School Of Hotel Management
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