Kasi Bhuvan Vignan
Associate
Hyderabad
Summary
Seeking a challenging career opportunity to expand knowledge and skills, contribute to organizational goals, and grow within a dynamic work environment that values innovation and personal development. Committed to utilizing capabilities to their fullest potential in support of company success, passionate about driving continuous improvement and achieving mutual success.
Overview
3
3
years of professional experience
5
5
years of post-secondary education
3
3
Languages
Work History
Level-2 Resolution Associate
Southerland
Hyderabad
03.2023 - 07.2024
- Problem solving
- Query Management
- Personal and Professional Disputes
- Decision Making/ Financial decisions
- Mediation /Policy enforcement
- Process Monitoring
- Customer experience
- End to End Operations
- Departments Explored Thus Far:
- - Customer Satisfaction
- - Business Operations
- - People Management
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
Operations Team Leader
Milk Basket
Hyderabad
11.2021 - 03.2023
- Oversee day to day operations (First mile and Last mile)
- Evaluate and implement operational plans and schemes
- Manage customer service escalations
- Track and maintain last mile logistics costs
- Reduces the cost by optimizing processes and resource management.
- Timely performance review of staffs
- Ticket management (Meeting SLAs and responding / resolving tickets)
- Involved in manpower, assets and load planning
- Implementing strategic plans to enhance operations, profitability & revenue as well as ensuring optimum budget utilization.
- Coordinated team schedules, ensuring optimal staffing levels were maintained at all times.
- Trained, coached and managed around 45 people -person team of 5 supervisors and 5 poc's professionals
Team Leader
SF Logistics (Flipkart)
Hyderabad
06.2021 - 10.2021
- Managed time efficiently in order to complete all tasks within deadlines
- Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery
- Improved delivery plans with strong scheduling knowledge, organizational skills
- Completed timely and accurate daily logs to keep internal reporting accurate and Track materials movements.
- Delivered regular team meetings for aligned work towards common goals.
- Handling 48 team
Education
B. COM - TAXATION
Avinash College of Commerce
Hyderabad 01.2018 - 01.2021
Intermediate - MPC
SRI MEDHA'V'
Hyderabad 01.2016 - 01.2018
Skills
Personal Information
Date of Birth: 02/11/01
Contact Profile - Skills
- Good verbal and written communication skills
- Team Work
Timeline
Level-2 Resolution Associate
Southerland
03.2023 - 07.2024
Operations Team Leader
Milk Basket
11.2021 - 03.2023
Team Leader
SF Logistics (Flipkart)
06.2021 - 10.2021
B. COM - TAXATION
Avinash College of Commerce
01.2018 - 01.2021
Intermediate - MPC
SRI MEDHA'V'
01.2016 - 01.2018
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