Kasi Eswar Reddy MEKALA
Hyderabad
Summary
Skilled IT System Administrator with a proven track record at COFORGE, adept in managing over 2,500+ devices via Intune and enhancing security with Azure AD. Demonstrates exceptional problem-solving abilities and expertise in PowerShell scripting, ensuring efficient system updates and minimal downtime. Renowned for delivering robust IT support and driving user satisfaction through technical excellence.
Overview
2
2
years of professional experience
3
3
Certification
Work History
IT SYSTEM ADMINISTRATOR
COFORGE
01.2023 - 01.2025
- ServiceNow Management: Efficiently managed the ServiceNow queue, resolved a variety of technical issues related to Windows devices, and ensured prompt ticket resolution to enhance user satisfaction
- Office 365 Administration: Administered Office 365 environments, including assigning and managing licenses, ensuring proper user access, and maintaining security through Entra ID (Azure Active Directory)
- Intune Administration: Onboarded new devices, created and enforced compliance policies, deployed applications, and managed over 2,500+ end-user devices securely in a large-scale enterprise environment
- Active Directory and Group Policy Management: Managed servers and user accounts, implemented Self-Service Password Reset (SSPR) functionality
- Configured and managed Active Directory and Group Policy to control and secure the network environment effectively
- PowerShell Scripting: Developed and utilized PowerShell scripts to automate administrative tasks and improve efficiency
- Patch Management and System Updates: Coordinated and executed patch management processes to keep systems up-to-date and secure
- Windows Server Administration: Administered Windows Server environments, including installation, configuration, and maintenance of servers
- Backup and Disaster Recovery Solutions: Implemented and managed backup solutions to ensure data integrity and quick recovery in case of system failures or data loss
- Troubleshooting and Support: Provided exceptional IT support and troubleshooting for end-users, addressing a wide range of technical issues and ensuring minimal downtime
- Compliance and Security: Developed and enforced IT policies to maintain compliance and enhance security across the organization’s IT infrastructure
- Manage Microsoft server environment including Active Directory, Azure AD Connect, GPOs, File and Print servers, and Office 365
- Manage and maintain cloud-based workstation and server management platform (Microsoft Endpoint Manager(MDM))
- Subject matter expert in Intune configuration profiles, app protection policies, conditional access policies, autopilot setup, app deployments
IT Support Technician
COFORGE
01.2023 - 01.2025
- Managed IT support tickets, providing timely and effective solutions for technical issues
- Assisted in Office 365 administration tasks, including user account management along with Teams, Office applications, One drive and Sharepoint
- Supported Active Directory operations, managing user accounts and permissions
- Helped in device management using Intune, including basic device onboarding and policy enforcement
- Provided support for Windows device-related issues, ensuring smooth operations for end-users
Education
B.Tech/B.E. - Electronics and Communication Engineering
Kakinada Institute of Engineering and Technology
01.2022
Skills
Intune Administration
Office 365 Administration
Active Directory and Group Policy Management
Back Up and Storage Management
Vulnerability Management
Patch Management and System Updates
PowerShell Scripting and Azure Services
Windows Server Administration
Certification
- Microsoft Azure Administrator Certified, AZ-104
- Microsoft Endpoint Administrator Associate, MD-102
- COFORGE CERTIFIED MICROSOFT FOUNDATION LEVEL LEARNING – CIMS
Awards
- Customer Choice from Coforge Corporation
- Recognized twice in a financial year for exceptional problem-solving skills and outstanding customer service, demonstrating a consistent commitment to client satisfaction.
- Multiple Client Appreciations, Acknowledged by clients on numerous occasions for delivering exceptional problem-solving support and maintaining high standards of service excellence.
Hobbies and Interests
- Swimming
- Running
- Listening Music
Projects
Intune Administration – End user Devices (EUD), Subject matter expert in Intune configuration profiles, app protection policies, conditional access policies, autopilot setup, app deployments.
Languages
- English
- Hindi
- Telugu
Sociallinks
LinkedIn, https://www.linkedin.com/in/mekala-kasi-eswar-reddy-a90a27223/?originalSubdomain=in
Timeline
IT SYSTEM ADMINISTRATOR
COFORGE
01.2023 - 01.2025
IT Support Technician
COFORGE
01.2023 - 01.2025
B.Tech/B.E. - Electronics and Communication Engineering
Kakinada Institute of Engineering and Technology
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