Kasif Khan
Vadodara
Summary
Organized team leader builds positive rapport, inspires trust and guides teams toward achievement of organizational goals. Strong facilitator adept at working cross-departmentally with co-management and top-level leadership. Excellent trainer and mentor with 5+ years of experience consist of HR Operations, Compliance Auditor, Customer Service & Sales. Diversified skills include Operations work, Compliance auditing, Client Relations, Human Resources, Advance Excel and Excellent phone and digital communication skills.
Overview
7
7
years of professional experience
Work History
Team Lead
Lancesoft Inc
11.2021 - Current
- Handled on-boarding process for newly hired employees, which included distribution of all paperwork.
- Managed payroll and timekeeping to track hours and accurately pay employees.
- Prepared new hire letters, employee contracts, and corporate policies.
- Answered employee inquiries regarding health benefits and 401k options.
- Developed and implemented onboarding and orientation programs for new employees.
- Collaborated with managers to identify and address employee relations issues.
- Streamlined onboarding processes for increased efficiency, reducing time-to-productivity for new hires.
- Managed all aspects of employee lifecycle from recruitment through off-boarding, ensuring positive experience at each stage.
- Maintained accurate records of employee data and documentation throughout onboarding process, adhering to company policies and legal requirements.
- Implemented continuous improvement initiatives for onboarding program based on feedback from participants and stakeholders.
- Worked closely with new hires, answering questions and addressing various concerns during onboarding process.
- Resolved payroll discrepancies quickly and successfully.
- Provided customer service to employees regarding payroll inquiries and issues.
- Verified and submitted timekeeping information for accurate and efficient payroll processing.
- Developed strong relationships with cross-functional departments to support successful project execution.
- Established culture of accountability within team, resulting in higher levels of individual responsibility towards achieving organizational goals.
Operations Executive
Apidel Technologies Private Ltd.
11.2020 - 11.2021
- Responsible for on-boarding Documents: I9 & E-Verification, Offer letter, Application form and other onboarding documents as per client and company requirement
- Improved retention rates by establishing strong relationships with new hires during their onboarding period.
- Managed multiple onboarding projects simultaneously, ensuring timely completion while maintaining high-quality standards.
- Conducted ongoing assessments of onboarding program results, identifying areas for improvement or expansion based on data-driven insights.
- Helped new hires complete and submit required paperwork, set up benefits accounts, and initiate direct deposits.
- Created smooth onboarding processes to help new hires adjust to company policies, procedures and processes.
- Worked closely with new hires, answering questions and addressing various concerns during onboarding process.
- Put together employee files and collected required digital or physical information to meet requirements.
- Reviewed onboarding processes regularly, identifying and correcting deficiencies.
- Led professional and thorough orientation sessions, introducing new hires to key company information.
- Monitored new hire performance, compliance and progress with requirements to consistently meet deadlines.
- Assessed onboarding systems against company needs and made improvements at level of company, department and job type to align with needs.
- Coordinated implementation of people-related services, policies and programs through departmental staff.
- Collaborated with team members to identify best practices in background screening procedures, resulting in more effective process.
- Conducted comprehensive criminal record searches to provide clients with accurate risk assessments of potential employees or tenants.
- Verified employment history and educational credentials, providing clients with necessary information to make informed hiring decisions.
Sales Executive
Rokadia Brothers L.L.C.
08.2019 - 05.2020
- Answer customers' questions about products, prices, availability, product uses, and credit terms
- Recommend products to customers, based on customers' needs and interests
- Contact regular and prospective customers to demonstrate products, explain product features, and solicit orders
- Estimate or quote prices, credit or contract terms, warranties, and delivery dates
- Consult with clients after sales or contract signings to resolve problems and to provide ongoing support
- Provide customers with product samples and catalogs
- Arrange and direct delivery and installation of products and equipment
- Monitor market conditions, product innovations, and competitors' products, prices, and sales
- Negotiate details of contracts and payments, and prepare sales contracts and order forms
- Perform administrative duties, such as preparing sales budgets and reports, keeping sales records, and filing expense account reports
- Obtain credit information about prospective customers.
Executive- Audit and Compliance
Collabera Services Private Ltd.
06.2018 - 08.2019
- Validate Company & Client Compliances like (I9 Form, Documents, Criminal Background Checks, Drug Test, Wage Verification and Client Audits)
- Implement Quality Monitoring Standards & follow-ups taking corrective measures towards improvement
- Introduce new policies and procedures in area which are lacking in quality and keeping track of new compliances for new process
- Highlight areas of risk in the process and present it with several generic data & reports to streamline the quality output
- Contribute in huddle sessions, share inputs related to error trends and process updates with Team Manager
- Performance Analysis depending on client & process requirements
- Follow quality processes thoroughly using checklist standards.
Technical Service Executive
Kochar Info Tech Private Ltd.
03.2017 - 06.2018
- Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken
- Process orders, forms and applications
- Follow up to ensure that appropriate actions were taken on customers' requests
- Refer unresolved customer grievances or special requests to designated departments for further investigation
- Handling queries from all over Locations via E-Mails and Telephone, etc
- Support customers by emailing and online chats by giving them technical solution of their product in use
- Administrative support for all data entry on daily basis with MS Excel
- Assist and coordinate with sales and marketing teams
- Perform competitor product analysis and prepare reports
- Created customer contact letters and maintained sales account information with MS word and MS Excel.
Education
Bachelor of Science - Environmental Science
Sardar Patel University
Vallabh Vidyanagar, Gujarat03.2016
Higher Secondary School Certificate - Science
Vidyakunj High School
Vadodara, Gujarat07.2013
Secondary School Certificate - Regular
Aatman Vidyalaya
Vadodara, Gujarat06.2011
Skills
- Advance Excel & Microsoft Office Proficiency
- HR policies and procedures
- Training and Mentoring
- Documents Management
- Corrective Action Planning
- Compliance Monitoring
- Communication skills
- Problem Solving
- Team Player Attitude
- Performance Monitoring
- Background Checks
- Onboarding and Orientation
- Time management
Languages
English
Hindi
Gujarati
Timeline
Team Lead
Lancesoft Inc
11.2021 - Current
Operations Executive
Apidel Technologies Private Ltd.
11.2020 - 11.2021
Sales Executive
Rokadia Brothers L.L.C.
08.2019 - 05.2020
Executive- Audit and Compliance
Collabera Services Private Ltd.
06.2018 - 08.2019
Technical Service Executive
Kochar Info Tech Private Ltd.
03.2017 - 06.2018
Bachelor of Science - Environmental Science
Sardar Patel University
Higher Secondary School Certificate - Science
Vidyakunj High School
Secondary School Certificate - Regular
Aatman Vidyalaya
Similar Profiles
Hemanth BathiniHemanth Bathini
Business Analyst at LanceSoft IncBusiness Analyst at LanceSoft Inc
D'Ondrue OkwuasabaD'Ondrue Okwuasaba
Travel Registered Nurse at LanceSoft, Inc.Travel Registered Nurse at LanceSoft, Inc.
Christina ReserChristina Reser
Registered Nurse, PCU at LanceSoftRegistered Nurse, PCU at LanceSoft
Suraj GuliyaSuraj Guliya
Squadron Pilot at IAF, AFS YelahankaSquadron Pilot at IAF, AFS Yelahanka
Yatin PatelYatin Patel
Senior Transportation & Customs Operations at GEA Process Engineering (India) Pvt. Ltd.Senior Transportation & Customs Operations at GEA Process Engineering (India) Pvt. Ltd.