Kasif Khan
Vadodara
Summary
Organized team leader builds positive rapport, inspires trust and guides teams toward achievement of organizational goals. Strong facilitator adept at working cross-departmentally with co-management and top-level leadership. Excellent trainer and mentor with 5+ years of experience consist of HR Operations, Compliance Auditor, Customer Service & Sales. Diversified skills include Operations work, Compliance auditing, Client Relations, Human Resources, Advance Excel and Excellent phone and digital communication skills.
Overview
7
7
years of professional experience
Work History
Team Lead
Lancesoft Inc
11.2021 - Current
- Handled on-boarding process for newly hired employees, which included distribution of all paperwork.
- Managed payroll and timekeeping to track hours and accurately pay employees.
- Prepared new hire letters, employee contracts, and corporate policies.
- Answered employee inquiries regarding health benefits and 401k options.
- Developed and implemented onboarding and orientation programs for new employees.
- Collaborated with managers to identify and address employee relations issues.
- Streamlined onboarding processes for increased efficiency, reducing time-to-productivity for new hires.
- Managed all aspects of employee lifecycle from recruitment through off-boarding, ensuring positive experience at each stage.
- Maintained accurate records of employee data and documentation throughout onboarding process, adhering to company policies and legal requirements.
- Implemented continuous improvement initiatives for onboarding program based on feedback from participants and stakeholders.
- Worked closely with new hires, answering questions and addressing various concerns during onboarding process.
- Resolved payroll discrepancies quickly and successfully.
- Provided customer service to employees regarding payroll inquiries and issues.
- Verified and submitted timekeeping information for accurate and efficient payroll processing.
- Developed strong relationships with cross-functional departments to support successful project execution.
- Established culture of accountability within team, resulting in higher levels of individual responsibility towards achieving organizational goals.
Operations Executive
Apidel Technologies Private Ltd.
11.2020 - 11.2021
- Responsible for on-boarding Documents: I9 & E-Verification, Offer letter, Application form and other onboarding documents as per client and company requirement
- Improved retention rates by establishing strong relationships with new hires during their onboarding period.
- Managed multiple onboarding projects simultaneously, ensuring timely completion while maintaining high-quality standards.
- Conducted ongoing assessments of onboarding program results, identifying areas for improvement or expansion based on data-driven insights.
- Helped new hires complete and submit required paperwork, set up benefits accounts, and initiate direct deposits.
- Created smooth onboarding processes to help new hires adjust to company policies, procedures and processes.
- Worked closely with new hires, answering questions and addressing various concerns during onboarding process.
- Put together employee files and collected required digital or physical information to meet requirements.
- Reviewed onboarding processes regularly, identifying and correcting deficiencies.
- Led professional and thorough orientation sessions, introducing new hires to key company information.
- Monitored new hire performance, compliance and progress with requirements to consistently meet deadlines.
- Assessed onboarding systems against company needs and made improvements at level of company, department and job type to align with needs.
- Coordinated implementation of people-related services, policies and programs through departmental staff.
- Collaborated with team members to identify best practices in background screening procedures, resulting in more effective process.
- Conducted comprehensive criminal record searches to provide clients with accurate risk assessments of potential employees or tenants.
- Verified employment history and educational credentials, providing clients with necessary information to make informed hiring decisions.
Sales Executive
Rokadia Brothers L.L.C.
08.2019 - 05.2020
- Answer customers' questions about products, prices, availability, product uses, and credit terms
- Recommend products to customers, based on customers' needs and interests
- Contact regular and prospective customers to demonstrate products, explain product features, and solicit orders
- Estimate or quote prices, credit or contract terms, warranties, and delivery dates
- Consult with clients after sales or contract signings to resolve problems and to provide ongoing support
- Provide customers with product samples and catalogs
- Arrange and direct delivery and installation of products and equipment
- Monitor market conditions, product innovations, and competitors' products, prices, and sales
- Negotiate details of contracts and payments, and prepare sales contracts and order forms
- Perform administrative duties, such as preparing sales budgets and reports, keeping sales records, and filing expense account reports
- Obtain credit information about prospective customers.
Executive- Audit and Compliance
Collabera Services Private Ltd.
06.2018 - 08.2019
- Validate Company & Client Compliances like (I9 Form, Documents, Criminal Background Checks, Drug Test, Wage Verification and Client Audits)
- Implement Quality Monitoring Standards & follow-ups taking corrective measures towards improvement
- Introduce new policies and procedures in area which are lacking in quality and keeping track of new compliances for new process
- Highlight areas of risk in the process and present it with several generic data & reports to streamline the quality output
- Contribute in huddle sessions, share inputs related to error trends and process updates with Team Manager
- Performance Analysis depending on client & process requirements
- Follow quality processes thoroughly using checklist standards.
Technical Service Executive
Kochar Info Tech Private Ltd.
03.2017 - 06.2018
- Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken
- Process orders, forms and applications
- Follow up to ensure that appropriate actions were taken on customers' requests
- Refer unresolved customer grievances or special requests to designated departments for further investigation
- Handling queries from all over Locations via E-Mails and Telephone, etc
- Support customers by emailing and online chats by giving them technical solution of their product in use
- Administrative support for all data entry on daily basis with MS Excel
- Assist and coordinate with sales and marketing teams
- Perform competitor product analysis and prepare reports
- Created customer contact letters and maintained sales account information with MS word and MS Excel.
Education
Bachelor of Science - Environmental Science
Sardar Patel University
Vallabh Vidyanagar, Gujarat03.2016
Higher Secondary School Certificate - Science
Vidyakunj High School
Vadodara, Gujarat07.2013
Secondary School Certificate - Regular
Aatman Vidyalaya
Vadodara, Gujarat06.2011
Skills
- Advance Excel & Microsoft Office Proficiency
- HR policies and procedures
- Training and Mentoring
- Documents Management
- Corrective Action Planning
- Compliance Monitoring
- Communication skills
- Problem Solving
- Team Player Attitude
- Performance Monitoring
- Background Checks
- Onboarding and Orientation
- Time management
Languages
English
Hindi
Gujarati
Timeline
Team Lead
Lancesoft Inc
11.2021 - Current
Operations Executive
Apidel Technologies Private Ltd.
11.2020 - 11.2021
Sales Executive
Rokadia Brothers L.L.C.
08.2019 - 05.2020
Executive- Audit and Compliance
Collabera Services Private Ltd.
06.2018 - 08.2019
Technical Service Executive
Kochar Info Tech Private Ltd.
03.2017 - 06.2018
Bachelor of Science - Environmental Science
Sardar Patel University
Higher Secondary School Certificate - Science
Vidyakunj High School
Secondary School Certificate - Regular
Aatman Vidyalaya
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