Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
Certification
Languages
Timeline
Generic

Kasif Khan

East Of Kailash South Delhi

Summary

Results-driven individual with a solid track record in delivering quality work. Known for excellent communication and teamwork abilities, with a commitment to achieving company goals and delivering exceptional service. Passionate about continuous learning and professional development.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Lead Dark Store

Zepto
East Of Kailash,South Delhi 110065
05.2024 - Current
  • Led end-to-end operations for two dark stores, handling 2,500–2,800 orders daily, achieving the highest OPD (Orders Per Day) among Delhi NCR stores.
  • Developed a target-driven culture within the team, resulting in higher productivity and consistent achievement of key performance indicators (KPIs).
  • I drove significant improvements in First Mile operations by substantially reducing customer escalations—from 1.60% to 0.55% in the current month. I enhanced rider efficiency too through live tracking, real-time ETA updates, and achieved a 95% NPS (Net Promoter Score) for service quality. Additionally, I optimized inventory health, and reduced picking and packing times, leading to overall operational excellence.
  • Consistently achieved operational targets related to Packer Assignment Time (PAT) and Packing Time (PT), improving store performance metrics.
  • Implemented process improvements that enhanced inventory management, leading to better availability, reduced shrinkage, and increased overall efficiency.
  • Implemented strategic stocking methods by placing high-selling products in the front aisles, reducing picking time, and successfully meeting ETA targets, leading to enhanced customer satisfaction.
  • Achieved a 45–52% reduction in Cost Per Order (CPO) over six months, bringing it down from ₹1.50 to ₹2.00 to a significantly lower range.

Lead Hub Operation

Flipkart Pvt Ltd
Naraina Vihar Delhi
09.2021 - 05.2024
  • Successfully managed 3,500–4,200 daily shipments in Last Mile operations, achieving a 92% delivery attempt conversion rate while ensuring a 100% clearance of customer orders.
  • Led First Mile and Last Mile operations, driving efficiency and performance across delivery and pickup processes.
  • Managed and motivated a large operational team of 120 delivery riders and 30 to 35 warehouse staff, ensuring alignment with daily KPIs and targets.
  • Coordinated with the fleet team to optimize delivery routes, reduce logistics costs, and improve delivery conversion rates.
  • Handled operations for 700–900 sellers, significantly improving seller pickup accuracy through process enhancements and low-cost logistics models.
  • Collaborated with 3PL partners to distribute pickups and RTOs (Return to Origin), ensuring timely execution, and load balancing.
  • Strived to align cost-effective models without compromising service standards, directly contributing to profitability and customer trust.

Education

Associate of Arts -

GBSS School R P Bagh Delhi
06-2021

Skills

  • Operational excellence
  • Inventory management
  • Data analysis
  • Problem solving
  • Strategic planning
  • Cost reduction strategies
  • Supply chain management
  • Planning

Affiliations

  • Demonstrated strong time management skills by balancing academics, work, and extracurricular activities
  • Successfully managed multiple responsibilities, including school, part-time employment, and volunteer commitments
  • Maintained academic excellence while participating in leadership roles and community service projects
  • Adapted to changing schedules and demands, ensuring consistent performance across various activities.

Accomplishments

  • Recognized with a 'Far Exceed' rating in mid-year and annual rating performance evaluations for outstanding contributions and consistent excellence
  • Awarded the 'Top Performer' appreciation among Delhi-NCR region employees, highlighting exceptional performance and dedication
  • Successfully achieved and exceeded customer metric targets during key operations at Flipkart, demonstrating high service standards, and reliability
  • Played a critical role in the success of the Big Billion Day (BBD) Sale, managing four central Delhi pincode areas based out of the Naraina Vihar store
  • Rated 'Outstanding Performance (OP)' during the first evaluation cycle for exceeding operational and customer satisfaction goals
  • Recognized by leadership for strong execution, problem-solving, and delivering excellent customer experience under high-pressure sales periods

Certification

  • Graduate
  • Cadd designing

Languages

Hindi
First Language
English
Intermediate (B1)
B1

Timeline

Lead Dark Store

Zepto
05.2024 - Current

Lead Hub Operation

Flipkart Pvt Ltd
09.2021 - 05.2024

Associate of Arts -

GBSS School R P Bagh Delhi

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Kasif Khan