Summary
Overview
Work History
Education
Skills
Software
Timeline
Generic
Kasim Ali

Kasim Ali

Sr. Captain And Supervisor
Uttar Pradesh

Summary

Veteran senior captain ready to lead f&b service teams through careful training and empathetic management. Proficient at educating staff on proper beverage handling and serving techniques. Perpetually ready to address customer complaints and concerns with amiable and effective solutions. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Hardworking Kitchen Supervisor driven to maximize guest satisfaction with exceptional food. Train, discipline and motivate team members to new levels of excellence. Proven history of innovative dishes, effective leadership and maximized productivity. Customer service-focused hospitality Beverage Director with strong expertise and content knowledge of beer, fine wines and spirits. Built career of 11 years of experience improving restaurant standards in providing quality beverages and service. Highly skilled in managing employees through entire hiring, training and scheduling areas.

Overview

10
10
years of professional experience
3
3
years of post-secondary education
1
1
Language

Work History

Senior F &B Captain and Supervisor

West Down The Heritage Resort
Ooty
06.2022 - Current
  • Managed bar and wait staff and directed hiring program.
  • Enacted progressive disciplinary measures for staff, managed work zones, and oversaw opening and closing duties.
  • Coordinated daily and nightly shift safety and sanitation procedures for bar areas and entire restaurant.
  • Responded to customer complaints, addressing concerns, and distress with amicable interactions.

F&B Captain and Front Office Coordinator

Prampra Resort Spa
Coorg
11.2019 - 05.2022
  • Supported and assisted team members in handling guest inquiries and requests and in resolving guest complaints.
  • Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
  • Maintained stock levels of cups, lids, straws, and condiments throughout shift.
  • Trained new staff members on company policies and procedures.

Promotional F&B Captain

Elements Resto Bar
Davangere
09.2017 - 06.2019
  • Assessed musicians and assigned instruments and parts for songs and concerts.
  • Monitored student progress based on detailed weekly lesson plans and assessments.
  • Planned Number concerts yearly and marketed concerts to students, parents and general public.
  • Inventoried, maintained, repaired and purchased new instruments and gear for department.
  • Maintained accurate records of promotional events and customer interactions.
  • Assisted customers with product selection based on individual needs and preferences.

Sr. Steward

Elements Resto Bar
Davangere
08.2015 - 08.2017
  • Maintained swift pace of work to meet business demands for cleaning and supplies storage.
  • Tasked with removal of garbage and refuse, mopping and sweeping floors and washing walls.
  • Utilized proper storage bins to organize and transport kitchen equipment to stewarding room for storage purposes.

Steward

In Rasta Restobar Davangere
Davangere
05.2013 - 07.2015
  • Interacted with team members, encouraging each to be outgoing and offer excellent service to customers.
  • Identified patterns and trends that resulted in undesirable outcomes or compromised program compliance and developed corrective action plans.
  • Kept guest areas clean, removing trash and dirty dishes.
  • Greeted guests and asked open-ended questions to help determine needs and offer options.
  • Scraped, washed and efficiently restacked dishware, utensils, and glassware to keep kitchen ready for customer demands.
  • Documented kitchen inventory by reviewing stock and counting items.
  • Promoted accident prevention through proper and acceptable levels of sanitation and cleanliness of kitchen.
  • Assisted front and back of house personnel in spot cleaning floors and maintaining welcoming environment for team members and guests.
  • Stepped into additional roles during busy times to boost coverage of important stations.

Education

Bachelor Of Business Administration -

Institute of Professional Studies
Gangoh
06.2010 - 06.2013

Skills

Staff Management

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Software

IDS Knowledge

Ms Excel

Ms office

Petpooja

Timeline

Senior F &B Captain and Supervisor

West Down The Heritage Resort
06.2022 - Current

F&B Captain and Front Office Coordinator

Prampra Resort Spa
11.2019 - 05.2022

Promotional F&B Captain

Elements Resto Bar
09.2017 - 06.2019

Sr. Steward

Elements Resto Bar
08.2015 - 08.2017

Steward

In Rasta Restobar Davangere
05.2013 - 07.2015

Bachelor Of Business Administration -

Institute of Professional Studies
06.2010 - 06.2013
Kasim AliSr. Captain And Supervisor