IDS Knowledge
Kasim Ali
Sr. Captain And Supervisor
Uttar Pradesh
Summary
Veteran senior captain ready to lead f&b service teams through careful training and empathetic management. Proficient at educating staff on proper beverage handling and serving techniques. Perpetually ready to address customer complaints and concerns with amiable and effective solutions. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Hardworking Kitchen Supervisor driven to maximize guest satisfaction with exceptional food. Train, discipline and motivate team members to new levels of excellence. Proven history of innovative dishes, effective leadership and maximized productivity. Customer service-focused hospitality Beverage Director with strong expertise and content knowledge of beer, fine wines and spirits. Built career of 11 years of experience improving restaurant standards in providing quality beverages and service. Highly skilled in managing employees through entire hiring, training and scheduling areas.
Overview
10
10
years of professional experience
3
3
years of post-secondary education
1
1
Language
Work History
Senior F &B Captain and Supervisor
West Down The Heritage Resort
Ooty
06.2022 - Current
- Managed bar and wait staff and directed hiring program.
- Enacted progressive disciplinary measures for staff, managed work zones, and oversaw opening and closing duties.
- Coordinated daily and nightly shift safety and sanitation procedures for bar areas and entire restaurant.
- Responded to customer complaints, addressing concerns, and distress with amicable interactions.
F&B Captain and Front Office Coordinator
Prampra Resort Spa
Coorg
11.2019 - 05.2022
- Supported and assisted team members in handling guest inquiries and requests and in resolving guest complaints.
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
- Maintained stock levels of cups, lids, straws, and condiments throughout shift.
- Trained new staff members on company policies and procedures.
Promotional F&B Captain
Elements Resto Bar
Davangere
09.2017 - 06.2019
- Assessed musicians and assigned instruments and parts for songs and concerts.
- Monitored student progress based on detailed weekly lesson plans and assessments.
- Planned Number concerts yearly and marketed concerts to students, parents and general public.
- Inventoried, maintained, repaired and purchased new instruments and gear for department.
- Maintained accurate records of promotional events and customer interactions.
- Assisted customers with product selection based on individual needs and preferences.
Sr. Steward
Elements Resto Bar
Davangere
08.2015 - 08.2017
- Maintained swift pace of work to meet business demands for cleaning and supplies storage.
- Tasked with removal of garbage and refuse, mopping and sweeping floors and washing walls.
- Utilized proper storage bins to organize and transport kitchen equipment to stewarding room for storage purposes.
Steward
In Rasta Restobar Davangere
Davangere
05.2013 - 07.2015
- Interacted with team members, encouraging each to be outgoing and offer excellent service to customers.
- Identified patterns and trends that resulted in undesirable outcomes or compromised program compliance and developed corrective action plans.
- Kept guest areas clean, removing trash and dirty dishes.
- Greeted guests and asked open-ended questions to help determine needs and offer options.
- Scraped, washed and efficiently restacked dishware, utensils, and glassware to keep kitchen ready for customer demands.
- Documented kitchen inventory by reviewing stock and counting items.
- Promoted accident prevention through proper and acceptable levels of sanitation and cleanliness of kitchen.
- Assisted front and back of house personnel in spot cleaning floors and maintaining welcoming environment for team members and guests.
- Stepped into additional roles during busy times to boost coverage of important stations.
Education
Bachelor Of Business Administration -
Institute of Professional Studies
Gangoh 06.2010 - 06.2013
Skills
Staff Management
Recipes and menu planning
High-volume dining
Inventory controls
Kitchen staff coordination
Food production management
Food plating and presentation
Dependable and Responsible
Teambuilding
Kitchen equipment operation and maintenance
Recruitment
Written Communication
Attention to Detail
Sanitizing understanding
Equipment Maintenance
Budgeting
Software
Ms Excel
Ms office
Petpooja
Timeline
Senior F &B Captain and Supervisor
West Down The Heritage Resort
06.2022 - Current
F&B Captain and Front Office Coordinator
Prampra Resort Spa
11.2019 - 05.2022
Promotional F&B Captain
Elements Resto Bar
09.2017 - 06.2019
Sr. Steward
Elements Resto Bar
08.2015 - 08.2017
Steward
In Rasta Restobar Davangere
05.2013 - 07.2015
Bachelor Of Business Administration -
Institute of Professional Studies
06.2010 - 06.2013