Driven and accomplished IT professional with over 13 years of experience in facilitating Agile and Scrum processes, managing complex projects, and delivering impactful solutions. Seeking to leverage expertise in Agile methodologies, project management, and stakeholder collaboration to enhance organizational efficiency and drive business success.
Project Delivery: Ensure timely and successful project completion within scope, budget, and quality standards
Project Management: Plan, execute, and monitor projects using established methodologies to achieve project objectives
Scrum Master: Facilitate Scrum ceremonies and coach teams in Agile practices to enhance productivity and collaboration
Business Analysis: Gather and analyze business requirements, translate them into actionable insights and solutions
Customer Success: Drive customer satisfaction and retention by understanding client needs and delivering tailored solutions
AI Coach (Chatbots & Voicebots): Guide AI development teams in enhancing chatbot and voicebot capabilities through NLP/NLU training and continuous improvement
IT Service Management: Ensure IT services meet business needs and SLAs, oversee incident and change management processes
Prompt Engineering: Implement efficient and responsive engineering solutions to meet project deadlines and quality standards
Agile (Scrum, Kanban, XP): Apply Agile methodologies to manage project workflows, adapt to changing requirements, and optimize team performance
Waterfall Model: Manage projects using the traditional Waterfall approach, ensuring phased delivery and rigorous documentation
JIRA, Trello, TFS, Mondaycom, ClickUp: Utilize project management tools to track tasks, manage workflows, and facilitate team collaboration
MS Project, Visio: Create project plans, schedules, and process diagrams to visualize workflows and communicate project milestones
NLP & NLU: Apply Natural Language Processing and Understanding techniques to enhance AI capabilities and user interactions