Summary
Overview
Work History
Education
Skills
Accomplishments
Disclaimer
Languages
Personal Details
Languages
References
Timeline
Generic
Kasinathan Moorthy

Kasinathan Moorthy

Madurai

Summary

Dynamic professional with extensive experience at Standard Chartered Bank, excelling in audit compliance and workflow optimization. Proven track record in team leadership and client retention strategies, enhancing service delivery and operational efficiency. Known for sound judgment and a positive attitude, driving continuous improvement initiatives to achieve exceptional results.

Overview

9
9
years of professional experience

Work History

Deputy Operations & Service Mgr/Teller Supervisor

Standard Chartered Bank
Chennai
07.2022 - Current
  • Handling the teller transaction as per the policies outlined.
  • Cross-sells bank products by answering inquiries, informing customers of new services and product promotions, ascertaining customers' needs, and directing customers to a branch representative.
  • Oversaw team operations, optimizing workflows and enhancing service quality.
  • Trained new staff on customer service protocols and operational procedures.
  • Conducted regular audits of service practices to ensure adherence to standards.
  • Analyzed service performance data to identify areas for improvement.
  • Explain the bank's procedures, security requirements, as well as services offered to customers. Reports suspicious transactions as per AML framework.
  • Taking care of the Branch Notice Board as per RBI guidelines, handling the customer's complaints and queries, and providing resolution as per the client's request.
  • Deceased settlement processing. Handling BO escalation and cyber complaints.
  • Preparing Branch Monthly Reporting MIS.
  • Handling locker setup, renewal agreements, and daily operations.
  • Forex card issuances, reloads, refunds, transaction settings, and handling queries related to prepaid cards.
  • Supporting the branch sales team with productive leads from walk-ins in all parameters.
  • Supporting the branch to clear the Internal and External Audit.
  • Upheld team productivity and quality objectives by setting and maintaining clear benchmarks for service.
  • Pitched in to complete various duties during peak periods or employee absences.
  • Monitored service performance metrics to identify areas of improvement.

Senior Officer

Standard Chartered Bank
Chennai
09.2019 - 12.2021
  • Company Overview: Wealth Management.
  • Handling of Wealth Process, like Banca, Investments, and Finance Against Securities.
  • Processing of life insurance, health insurance, and general insurance as per checkpoints from the policy issuance team.
  • Investment processing, like SIPS, PMS, purchase and redemption, and account opening.
  • Processing of lien marking and lien releasing from mutual funds and shares.
  • Updating the monthly productivity and daily volume to the management.
  • Analyzed and updated all required materials needed for data maintenance, and followed up on the same.
  • Implemented process improvements that enhanced service delivery within the department.

Officer

Standard Chartered Bank
Chennai
12.2016 - 08.2019
  • Company Overview: Liability Operations
  • Handling of debit cards, credit cards, welcome kits, and checkbook storage in a safe, and ensuring redirection requests are received from phone banking and the branch through mail.
  • Processing customer requests (e.g., stop payment, DD request, cash pick-up, cash delivery, and fund transfer) through phone banking, branch, by actioning the same within the TAT.
  • Reconciliation of daily internal accounts, and ensuring proper documentation.
  • Processing of account opening forms collected by the branches, and scanning, sorting, solving discrepancies, and tracking until account setup.
  • Processing of inward and outward clearing checks.
  • Vendor management and auditing vendor premises to ensure that the SLA (service level agreement) is adhered to.
  • Updating the monthly productivity and daily volume to the management.
  • Ensuring all queries received through the customer relationship management tool are responded to or resolved within turnaround time, and providing overall accuracy in a task performed.
  • Disbursement processing of personal loans.
  • Championed innovation and continuous improvement initiatives.

Education

B.E. - Civil Engineering

RVS Education Trust And Group of Institution
Dindigul
01.2015

Higher Secondary School -

Thiagarajar Model
Madurai
01.2011

Skills

  • Sound judgment
  • Audit compliance
  • Workflow optimization
  • Team leadership
  • Proficient in creating and maintaining schedules
  • Employee relations
  • Rapport building
  • Positive attitude
  • Trustworthy and honest
  • Client retention strategies

Accomplishments

  • Received many appreciations mails from the higher officials because of constantly ensured Nil error during processing day today activity.
  • Cleared the group audit and internal audit with higher grade.
  • In MAS have handled my team which reporting to me with zero tolerance Processing.
  • Received Medal for Best Supporting staff for CASA A/c Opening Process
  • Received trophy for Best Supporting officer for BANCA during month end.

Disclaimer

I hereby declare that the above particulars furnished by me are true to the best of my knowledge and belief., Chennai, Tamil Nadu

Languages

  • Tamil
  • English

Personal Details

  • Father's Name: V Moorthy
  • Date of Birth: 10/22/92
  • Nationality: Indian
  • Marital Status: Married

Languages

Tamil
First Language
English
Intermediate (B1)
B1

References

References available upon request.

Timeline

Deputy Operations & Service Mgr/Teller Supervisor

Standard Chartered Bank
07.2022 - Current

Senior Officer

Standard Chartered Bank
09.2019 - 12.2021

Officer

Standard Chartered Bank
12.2016 - 08.2019

B.E. - Civil Engineering

RVS Education Trust And Group of Institution

Higher Secondary School -

Thiagarajar Model

Similar Profiles

CREATE PROFILE
Kasinathan Moorthy