Kasirajan Anbalagan

• Experience in managing up to 4 squads with a maximum of 32 cross functional/cross-geo engineers, in total as Release Train engineer.
• Responsible for SLA/OLA adherence of services in operations environment.
• End to End Program management experience for Telecom product feature development from Design to Go live for driving requirements gathering to deployment.
• Responsible for SLA/OLA adherence of services in operations environment.
• 5 consecutive appreciations in last 2 years including xtra mile and Thank you badges
• Established strong relationships with clients and stakeholders, ensuring long-term partnerships and repeat business.
• Improved team performance by providing comprehensive training and fostering a collaborative work environment.
• Achieved operational excellence by streamlining processes and implementing best practices.
• Held monthly meetings to create business plans and workshops to drive successful business.
• Led cross-functional teams to achieve project milestones and deliver high-quality results.
• Collaborated closely with peers from other departments to drive organizational success jointly as one cohesive unit.

Infosys Ltd, Chennai / Europe, UK & US Client Engagements | Nov 2015 – Apr 2023

• Led Mainframe L1/L2 support for 28 applications across test and production environments, managing a team of 32 and executing 28,000+ batch and online jobs daily.
• Oversaw migration and transformation programs for major UK cooperative banks, ensuring SLA/OLA adherence, BCP/DR planning, and process stabilization.
• Directed change and release management through CA7 and JCL, aligning deployment schedules with business priorities and regulatory requirements.
• Delivered KPI dashboards, operational scorecards, and reporting frameworks for global stakeholders, improving transparency and delivery governance.
• Served as Scrum Master for the Fidelity (US) modernization program and Onshore Netherlands Telecom engagement, leading Agile ceremonies, sprint planning, and cross-functional collaboration.
• Proactively identified risks, implemented mitigation plans, and ensured end-to-end operational continuity across geographies.
• Trained and mentored team members in CA7, JCL, and Agile practices, improving productivity and on boarding efficiency.

• Led Mainframe Operations across 12 global facilities (US, AU, SA, Europe) with a team of 28, ensuring seamless support for over 75,000 batch jobs daily.
• Directed Operations Maintenance, Migration & Transformation programs, and Knowledge Transition (KT) phases, achieving steady state within six months.
• Oversaw L1/L2 support for 28 critical applications and managed incidents, changes, and release activities in the Test and Production environments.
• Ensured SLA/OLA compliance, BCP/DR execution, and full audit lifecycle management (facing off PWC until closure).
• Implemented shift-left strategies, process automation, and proactive monitoring to enhance operational efficiency.
• Managed multi-project execution, prioritizing resources, tracking progress, and aligning deliverables with organizational goals.
• Promoted collaboration, mentorship, and stakeholder transparency through effective communication and KPI reporting.
• Awarded “Team of the Quarter” for automation-driven operational improvements, delivering $1.14M annual cost savings.

• Led mainframe and legacy modernization initiatives for CVS Caremark (Healthcare) and Dow Jones (Publishing), managing end-to-end delivery, stakeholder engagement, and team mentorship to ensure alignment with business goals.
• Led end-to-end project delivery including SOW creation, estimation, planning, and execution, serving as the primary point of contact for audits, configuration management, and quality assurance.
• Collaborated with onshore SMEs to analyze business processes, oversee UAT and production roll out, and ensure timely, high-quality delivery across multiple release cycles.
• Supervised work of programmers, designers and technicians, assigned tasks and monitored performance against targets.

Delivered mainframe and digital transformation projects across Telecom, Utilities, Automotive, and Insurance domains for global clients (Sprint Nextel, Allegheny Energy, General Motors, SOLCORP), leading end-to-end design, development, and deployment.

Specialized in COBOL, JCL, CICS, DB2, and Ingenium systems with strong focus on SLA adherence, performance optimization, and collaboration with onshore SMEs for solution delivery.

• Delivered mainframe development and maintenance solutions for Banking and Insurance clients, including Rabobank (Netherlands) and MetLife (US), covering savings account systems, data warehouse reporting, and pension fund management.
• Led onsite–offshore coordination, requirement analysis, coding, and production support using COBOL, JCL, CICS, DB2, and Changeman, ensuring SLA adherence and seamless global delivery.
• Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.