KASI VISWANATHAN P

• Answered phone calls and emails to provide information, resulting in effective business correspondence.
• Inventoried and ordered supplies for office.
• Scheduled appointments, meetings and events for management staff.
• Responded effectively to sensitive inquiries or complaints.
• Maintained accurate department and customer records.
• Updated system to organize office documentation, maximizing efficiency and increasing productivity.
• Coordinated travel arrangements and completed expense reports for travel reimbursement.
• Managed daily bookkeeping functions with attention to accounts receivable, accounts payable, banking reconciliation and disbursements.
• Utilized automation system to process payments and invoices to streamline transactions.

• Worked at the Café coffee day in India
• Monitored staff performance and addressed issues.
• Enforced customer service standards and resolved customer problems to uphold quality service.
• Trained employees on additional job positions to maintain coverage of roles.
• Exercised good judgment and decision-making in escalating concerns and resolving issues.
• Completed thorough opening, closing and shift change functions to maintain operational standards each day.
• Assigned tasks to associates to fit skill levels and maximize team performance.
• Enhanced team member performance through use of strategic and tactical approaches, motivational coaching and training.
• Entered time and attendance logs in preparation for payroll.
• Accomplished financial objectives by forecasting requirements, scheduling expenditures and preparing annual budgets.

• Developed positive customer relationships through friendly greeting and excellent service.
• Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
• Resolved customer inquiries, questions and concerns to consistently offer quality service and meet performance benchmarks.
• Promoted available products and services to customers during service, account management and order calls.
• Supported sales team members to drive growth and development.

GPA: 6.30