KASNI KABIR
Software Engineer
Lucknow
Summary
A dynamic leader with a proven track record at HCLtech, I excel in client servicing and fostering team collaboration. Skilled in customer satisfaction and performance management, I've significantly enhanced system stability and team growth. My expertise in strategic planning and cultural awareness drives operational excellence and client loyalty.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Technical Specialist Group Leader
HCLtech
09.2020 - Current
- Mentored junior team members, fostering professional growth and skill development.
- Conducted thorough root cause analyses to prevent future incidents and improve overall system stability.
- Evaluated vendor proposals to select the most cost-effective solutions for company needs.
- Performed regular system audits to identify areas for improvement and mitigate potential risks.
- Established strong relationships with clients by providing exceptional customer service and support during onboarding processes.
Marketing Head
Aftek Motors India Private Limited
04.2018 - 08.2020
- Responsible for monitoring and analysing market trends
- Studying competitors’ products and services
- Exploring ways of improving products and services, and increasing profitability
- Identifying target markets and developing strategies to communicate with them
- Preparing and managing marketing plans and budgets
- Managing the production of promotional material
- Producing reports to monitor results
- Presenting findings and suggestions to company directors or other senior management
- Travelling to trade shows, conferences and sales meetings
- Supporting and managing marketing team
State Head – Sales
Cognition Catapult-Reelabs
07.2016 - 03.2018
- Responsible for managing multiple branches operations for Sales strategy/ Promotion&Development
- Managing teams of the branches and review daily reports from branch managers
- Liaison between Sr
- And Middle Managers
- Establishing new branches which includes recruitment, setup, training and managing the start-up problems
- Responsible for target achievements for multiple branches
- Manage customers feedback and implement the improvements and gaps
- Responsible for organizing monthly discussion with the team and strategize Qtr on Qtr business targets
Senior Agency Development Manager
Max Life Insurance India Pvt.Ltd
03.2015 - 06.2016
- Responsible for Lucknow branch for products sale and business development
- Managing team of financial advisors and distribution partners
- Responsible for Product Training and recent developments to team
- Recruitment and development of financial advisors
- Training, skilling and development of financial advisors
- Achieving MOM targets and monitoring financial advisors for career progression
Assistant Branch Manager
Mera Doctor
07.2014 - 03.2015
- Responsible for Sales and business development
- Managing total team of 7 Sales Manager for the Lucknow regional office
- Responsible for Product Training and recent developments to Sales Team
- Responsible for all the reports to be sent from the branch
- Responsible for raising the quarterly or instantaneous admin & facilities requirement of the branch
- Responsible for sending regular repayment follow ups to the customer and maintaining customer relationship
Business Development Manager
Sofcon India Private Ltd
01.2014 - 07.2014
- Responsible for sales and business development
- Responsible for Product Training and recent developments to Sales Team
- Interactions with educational institutions and collages
Admission Coordinator
Narayan Institute Of Professional Studies &Services
04.2010 - 11.2013
- Responsible for Admissions related all activities
- Planning and implementation of marketing strategies
- Organizing events and other promotional activities
- Organizing Job Fairs
- Team Handling of Staff
- Training of Sales staff and team members
Senior Counsellor
Accord Business School
05.2009 - 03.2010
- Responsible for sales and business development
- Planning marketing strategies for promotion of education programs
- Organizing promotional Activities and events
- Training Sales team members for business promotions
- Organizing Job Fairs
Education
MA - English Literature
MJP University
BareillyBCA - undefined
Regional Computer Center
LucknowDiploma In Export Management - undefined
Indian Institute of Export Management
BangaloreSkills
Client Servicing
Customer Satisfaction
Customer Service Operations
Complaint Resolution
Value Added Customer Services
Post Service Activities
People Management
Performance Management System
Recruitment Process
Team Appraisals
Motivating Teams
Daily Sessions
Briefings
Customer service expert
Teamwork and Collaboration
Planning and Coordination
Flexible and Adaptable
Self-Motivated
Teambuilding
Multitasking Abilities
Cultural Awareness
Accomplishments
- Got Fast Track Promotion in 9 months from Agency Development Manager to Senior Agency Development Manager in Max Life Insurance Co. Ltd.
- Won the 'Main Bhi Council' contest to Dubai by over achievement of targets in a quarter.
- Won 'Top Manager Awards' continuously for 3 quarters in Max Life Insurance.
- Won 'Special -26 Award' of regional level for over achievement of targets.
- Won 'Active Champion Award' for making more than seven pro-actives in a month.
- Won 'Super Manager' title by achieving the sales target in 3 days in Mera Doctor.
- Got promotion in three months with excellent performance from Sales Manager to Assistant Branch Manager.
- Won 'Credo-Representative award' by achieving the sales target in limited time period.
- Won 'Best Employee Award' at Narayan Institute of Professional Studies and Services.
- Conducted soft skills & leadership programs for Airtel, BOB, HDFC bank, CA Institute.
Areasofexpertise
- Client Servicing, Mapping client’s requirements and providing effective advisory services to ensure maximum customer satisfaction, Managing customer service operations for rendering and achieving quality services, Responsible for resolving customer complaints on performance bottlenecks, Providing value added customer services by attending customer queries and issues, Monitoring the post service activities like follow up with the customers, service reminders and handling customer grievances for superior customer service
- People Management, Create & sustain an environment that fosters development opportunities & motivate high performance resulting in improved efficiencies, Define and monitor the Performance Management System as well as assist and support recruitment process, Performing team yearly appraisals to manage performance, Motivating Team and Managers to ensure a cheerful & competitive environment by taking daily sessions & briefings
Personal Information
- Date of Birth: 07/23/82
- Nationality: Indian
References
Available on request
Professionalsynopsis
9, Aftek Motors India Private Limited, Marketing Head, Excellent negotiation skills, Proficiency in managing internal & external clients, Recipient of numerous awards/ appreciations from management for exemplary performance, Skilled communicator with exceptional interpersonal skills and organizational abilities
Certification
ITIL Foundation 4
Timeline
ITIL Foundation 4
03-2024
Technical Specialist Group Leader
HCLtech
09.2020 - Current
Marketing Head
Aftek Motors India Private Limited
04.2018 - 08.2020
State Head – Sales
Cognition Catapult-Reelabs
07.2016 - 03.2018
Senior Agency Development Manager
Max Life Insurance India Pvt.Ltd
03.2015 - 06.2016
Assistant Branch Manager
Mera Doctor
07.2014 - 03.2015
Business Development Manager
Sofcon India Private Ltd
01.2014 - 07.2014
Admission Coordinator
Narayan Institute Of Professional Studies &Services
04.2010 - 11.2013
Senior Counsellor
Accord Business School
05.2009 - 03.2010
MA - English Literature
MJP University
BCA - undefined
Regional Computer Center
Diploma In Export Management - undefined
Indian Institute of Export Management