Kassidy Valleau
Atlanta
Summary
Results-driven Assistant Manager with a proven track record in enhancing customer satisfaction and team performance. Skilled in staff training, problem-solving, and inventory management, committed to driving sales and operational excellence.
Overview
7
7
years of professional experience
Work History
Assistant Manager
Ross Dress for Less
Noblesville, IN
10.2023 - Current
- Assisted in managing daily store operations to enhance customer satisfaction and retention.
- Trained and mentored new staff on company policies and procedural compliance.
- Coordinated inventory management processes to optimize stock levels and minimize shrinkage.
- Implemented visual merchandising strategies to improve product presentation and drive sales.
- Developed employee schedules to maximize coverage during peak hours while controlling labor costs.
- Enhanced customer service protocols, resulting in improved customer feedback and loyalty metrics.
- Supervised day-to-day operations to meet performance, quality and service expectations.
Manager
Crown Liquors
Noblesville, IN
11.2022 - 10.2023
- Oversaw daily operations, ensuring compliance with safety and quality standards.
- Managed inventory levels, optimizing stock replenishment processes and reducing waste.
- Trained and mentored staff, enhancing team performance and service delivery.
- Developed and implemented promotional strategies to increase customer engagement and sales.
Receptionist
Esplanade at Lakewood Ranch
Lakewood, FL
07.2019 - 11.2022
- Managed front desk operations, ensuring smooth check-in and check-out processes for residents and visitors.
- Coordinated communication between departments, enhancing service delivery and resident satisfaction.
- Maintained accurate appointment scheduling, optimizing time management for staff and residents.
- Trained new reception staff on operational procedures and customer service protocols.
Education
High School Diploma -
Riverview Highschool
Riverview, FL05-2017
Skills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Time management
- Problem-solving
- Team motivation
- Customer relations
- Staff training and development
- Staff supervision
Timeline
Assistant Manager
Ross Dress for Less
10.2023 - Current
Manager
Crown Liquors
11.2022 - 10.2023
Receptionist
Esplanade at Lakewood Ranch
07.2019 - 11.2022
High School Diploma -
Riverview Highschool