Kassie Kline
Culver
Summary
Compassionate Care Navigator with a proven track record in patient advocacy, care coordination, and resource management. Demonstrates exceptional communication and problem-solving skills to improve patient experiences and outcomes. Recognized for high productivity and the ability to streamline processes in healthcare settings. Aims to leverage expertise to further enhance healthcare delivery systems.
Overview
6
6
years of professional experience
Work History
Health Care Navigator
Main Street Health
Nashville
06.2023 - Current
- Communicated with patients to deliver appointment reminders.
- Partnered with healthcare and support staff to fulfill patient expectations.
- Presented patient concerns directly to healthcare staff.
- Conducted follow-up communications with patients to monitor post-discharge recovery.
- Offered guidance to individuals navigating the healthcare system.
Diagnostic Imaging Receptionist
Woodlawn Hospital
Rochester
03.2019 - 06.2023
- Handled incoming calls with professionalism, addressing inquiries promptly.
- Ensured accuracy in insurance coverage validation for radiology services.
- Streamlined scheduling updates through clear communication with patients.
- Supported radiologists and medical personnel with daily operational tasks.
- Ensured compliance with HIPAA guidelines to protect patient privacy.
- Arranged tests according to physician instructions.
Education
High School Diploma -
Plymouth High School
Plymouth06-2017
Some College (No Degree) -
Ivy Tech Community College
WarsawSkills
- Effective Patient Communication
- Appointment scheduling
- Insurance verification
- Healthcare Regulatory Compliance
- Patient Care Coordination
- Effective Team Collaboration
- Attention to detail
- Effective Time Management
- Medical terminology
References
References available upon request.
Timeline
Health Care Navigator
Main Street Health
06.2023 - Current
Diagnostic Imaging Receptionist
Woodlawn Hospital
03.2019 - 06.2023
High School Diploma -
Plymouth High School
Some College (No Degree) -
Ivy Tech Community College
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