Summary
Overview
Work History
Education
Skills
Timeline
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Kassie Scott

Camby

Summary

Professional with extensive experience in providing exceptional customer service and administrative support. Strong focus on collaboration and adapting to changing needs ensures effective team dynamics and smooth operations. Skilled in managing multi-line phone systems, scheduling, and maintaining welcoming environment. Reliable, organized, and poised to enhance front desk efficiency and client satisfaction.

Overview

7
7
years of professional experience

Work History

Front Desk Receptionist

Marinos Automotive
11.2024 - Current
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
  • Collected room deposits, fees, and payments.

Customer Service Representative

Boston Scientific
02.2018 - 03.2022
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Education

High School Diploma -

Owen Valley High School
Spencer, IN
05-2006

Skills

  • Client support
  • Strong attention to detail
  • Time management
  • Listening skills

Timeline

Front Desk Receptionist

Marinos Automotive
11.2024 - Current

Customer Service Representative

Boston Scientific
02.2018 - 03.2022

High School Diploma -

Owen Valley High School

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Kassie Scott