Kasthuri Suresh
Relationship Officer
Dubai
Summary
Self-motivated Relationship Officer skilled in providing extraordinary customer service internally and externally to develop relationships and create positive customer experiences. Proven record of achieving operational efficiency and quality standards and demonstrating compliance with bank regulations.
Overview
21
21
years of professional experience
2
2
Languages
Work History
Relationship Officer
Finmart Financial Services( Mashreq Bank - Credit Cards)
12.2022 - Current
- Managing selling, tele calling for banking products and services such as Credit Cards and
- Personal Loans for Mashreq Bank
- Dealing with customers and convincing them to buy banking products by educating them on the same
- Coordinating with different departments through emails and assisting with inquiries of the customers
- Achieved monthly targets by maintaining minimum 90 answerable calls every day.
- Retained and grew portfolio of relationships by performing proactive, mobile and value-adding partnership role.
Trade Finance Executive
RAK BANK
11.2018 - 11.2019
- Worked as a vital member, contributing to various aspects of the back-end operations.
- Handled Export LC documents lodgement
- Scrutiny and Inputting of Export LC documents and payments Abiding by Sanctions Conditions.
- Handling Customer Service for the AbuDhabi branch
- Served as a primary contact point for customers, relationship managers and business units for trade related queries.
Senior Executive Recruiter
AXIS HR CONSULTANCY PVT, CHENNAI
02.2012 - 05.2012
- Developed recruiting strategies to identify qualified candidates and build network.
- Collaborated with hiring managers to understand job requirements and expectations.
- Placed advertisements, evaluated applicant credentials, conducted initial interviews and pre-screening assessments.
- Evaluated strengths and weaknesses of candidates through effective screening processes.
- Advertised job opportunities on social media platforms and job boards.
Senior Executive
Future Focus Infotech Pvt. Ltd
07.2006 - 10.2007
- Managed a recruitment team of six members where I trained and mentored new advisors.
- Customized wording of job profiles, social media techniques, and website subscriptions.
- Collaborated with internal teams to continuously improve recruitment processes and execute them as efficiently as possible.
- Achieved staffing objectives through strategic and tactical planning, program management expertise and knowledge of effective recruitment, interviewing and training procedures.
- Worked with recruiting teams and human resources representatives to accomplish hiring objectives.
Technical Resource Consultant
Added Values Consulting
01.2005 - 07.2006
- Sourced and selected applicants for technical positions.
- Used boolean searches to develop applicant portfolios for expected openings.
- Assisted with writing job postings and job descriptions for boards.
- Improved office efficiency by effectively managing internal communications and correspondence.
Recruitment Coordinator
TATA Consultancy Services Pvt. Ltd.
11.2002 - 12.2003
- Maintained candidate records using appropriate software and updated information accordingly.
- Built relationships with colleges and universities to stay informed on new technical talent.
- Reached out to qualified referral candidates to obtain applications.
- Coordinated incoming job requisitions and applications.
- Pre-screened resumes prior to sending them to corporate hiring managers for consideration.
- Sourced and selected applicants for technical positions.
- Confirmed appointments and interviews with job candidates.
Education
MBA - HR And Finance
Bharathidasan University
Tiruchirapalli 04.2001 -
Bachelor of Science - Mathematics
University Of Madras
Chennai 04.2001 -
Timeline
Relationship Officer
Finmart Financial Services( Mashreq Bank - Credit Cards)
12.2022 - Current
Trade Finance Executive
RAK BANK
11.2018 - 11.2019
Senior Executive Recruiter
AXIS HR CONSULTANCY PVT, CHENNAI
02.2012 - 05.2012
Senior Executive
Future Focus Infotech Pvt. Ltd
07.2006 - 10.2007
Technical Resource Consultant
Added Values Consulting
01.2005 - 07.2006
Recruitment Coordinator
TATA Consultancy Services Pvt. Ltd.
11.2002 - 12.2003
MBA - HR And Finance
Bharathidasan University
04.2001 -
Bachelor of Science - Mathematics
University Of Madras
04.2001 -
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