Kasturi Chakraborty
Kolkata
Summary
Dynamic professional skilled in adapting to evolving challenges, with a strong emphasis on problem-solving and collaboration. Proven ability to build and maintain relationships with clients and team members, contributing to overall team success. Committed to driving positive outcomes through strategic support and effective communication.
Overview
5
5
years of professional experience
1
1
Certification
Work History
IT Operations Analyst
Accenture
Kolkata
05.2022 - Current
- Implementing all three service management processes, such as change control, incident response, and problem resolution. Increased engagement 35% in 6 months.
- Exploring new technologies and tools for productivity, security, and quality assurance purposes.
- Working as an SME, and training new joiners on the process.
- Managing vendor relationships for procurement of hardware and software components required for IT operations.
- Deploying patch management solutions to ensure security compliance.
- Collaborating with other teams to deliver end-to-end services that meet customer requirements.
- Operating a variety of machinery and tools safely and efficiently, while maintaining SLA.
- Contributing innovative ideas and solutions to enhance team performance and outcomes.
- Working actively on a cross-functional process newly approached by the leadership to enhance the efficiency of individuals on the project, while also training other team members on the same.
Software Associate
Capgemini
Kolkata
03.2020 - 05.2022
- Worked in a Pilot project to maintain up-to-date knowledge of industry trends related to software engineering technologies.
- Resolved technical issues related to customer-facing applications.
- Improved customer satisfaction by 20% by gaining more CSAT score.
- Deployed applications onto production servers using automated scripts or manual processes.
- Identified needs of customers promptly and efficiently.
- Developed requirements for system modifications and new system installations.
- Improved and corrected existing software and system applications.
- Provided technical support to customers regarding software usage or troubleshooting issues.
- Performed troubleshooting of post-release software faults to support live service and installed software patch design.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Managed time effectively to ensure that task SLAs were met.
Education
Master of Science - Computer Science
St. Xavier's College
Kolkata10-2018
Bachelor of Science - Applied Computer Science
Institute of Engineer And Management
Kolkata07-2015
Skills
- Business intelligence
- ITIL framework
- Configuration management
- Operating systems
- IT service management
- Network troubleshooting
- Information security
- Incident management
- Application support
- Web tools: HTML
- ITSM tools: ServiceNow (ITSM)
- Software: MS Office
- Platforms: Windows, Virtual Machine, SAP, Mainframe, Active Directory, SQL
- Completely understand the basic Database Management System with SQL
- Certified in Google Data Analytics using SQL programming language
Languages
Bengali
First Language
English
Proficient (C2)
C2
Hindi
Upper Intermediate (B2)
B2
Certification
- ITIL Foundation Version 4
- Data Analytics with SQL by Google
Timeline
IT Operations Analyst
Accenture
05.2022 - Current
Software Associate
Capgemini
03.2020 - 05.2022
Master of Science - Computer Science
St. Xavier's College
Bachelor of Science - Applied Computer Science
Institute of Engineer And Management
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