Kasturika Choudhuri
Bengaluru
Summary
Dynamic manager with expertise in leading diverse teams and executing complex projects. Proficient in strategic planning and operational enhancements, driving efficiency and productivity while upholding quality standards. Proven track record of implementing innovative solutions that yield significant organizational improvements. Extensive experience in budget administration, staff training, and procedural oversight to optimize operations.
Overview
18
18
years of professional experience
Work History
Admissions Manager
Stonehill International School
Bangalore
08.2022 - Current
- Facilitated coaching and mentoring for employees to drive professional growth while collaborating with college management teams to provide timely, specific and constructive feedback.
- Administered, monitored and analyzed admissions team performance while identifying performance trends and opportunities.
- Fostered relationships with community partners and local schools while leveraging grassroots marketing initiatives to target high school students and establish academic roadmaps.
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
- Reviewed applications for admission and rendered decisions on acceptance or denial.
- Created and managed budgets for travel, training, and team-building activities.
- Gathered feedback from alumni regarding their experiences with the school's admissions process.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Resolved issues related to denied applications by providing detailed explanations of why an applicant was not accepted.
- Recruited new students to start and complete application process.
- Provided guidance and counseling to prospective students and parents during the application process.
- Advised students on steps to complete enrollment and financial aid processes.
- Monitored student databases and updated spreadsheets.
- Produced thorough, accurate and timely reports of project activities.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Analyzed business performance data and forecasted business results for upper management.
- Analyzed data from past admissions cycles in order to improve future processes.
- Coordinated communications between departments within the university regarding admission requirements and policies.
- Organized college fairs, open houses, campus tours, and other events to promote admissions.
- Trained new staff members on departmental policies related to admissions.
- Supervised day-to-day functions of admissions department.
- Conducted outreach programs to increase awareness of the school's admissions offerings.
- Recruited and trained new employees to meet job requirements.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Managed a team of Admissions Counsellors responsible for reviewing applications and making decisions on acceptance or denial.
- Maintained accurate records of all admitted students' contact information and documents submitted for admission.
- Compiled reports on accepted applicants, including demographic information and academic qualifications.
Admissions Officer
Stonehill International School
Bangalore
08.2018 - 07.2022
- Reviewed applications for completeness and accuracy prior to processing.
- Participated in one-on-one meetings with prospective students to discuss admissions process.
- Managed incoming applications through tracking system ensuring timely responses were made.
- Advised students on course selection, progress toward graduation and career decisions.
- Maintained accurate records of all application materials received from prospective students.
- Worked closely with all members of admissions staff to optimize application review process.
- Coordinated communication between departments regarding applicant status updates.
- Collaborated with teachers to understand and improve classroom conditions.
- Responded promptly to inquiries from prospective students via email or telephone calls.
- Mobilized communication with other departments in support of enrollment and organized admissions events, registration, information sessions and classroom shadowing.
- Attended open house events to offer information to and meet and students interested in attending institution.
- Organized campus visits for admitted students including arranging meetings with faculty members or attending special events like open houses or orientations.
- Counseled students regarding course selection, degree requirements, extracurricular activities, and other matters related to successful completion of an educational program.
- Updated and maintained databases with current information.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Assisted with customer requests and answered questions to improve satisfaction.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Recognized by management for providing exceptional customer service.
- Identified needs of customers promptly and efficiently.
Client Account Manager
IOS Relocations India Pvt Ltd
Bangalore
09.2015 - 07.2018
- Managed client communication and oversaw project progress to provide timely status updates and avoid delays.
- Analyzed customer data, identified trends, and developed plans for optimizing performance of client accounts.
- Providing end-to-end relocation services to expatriates shifting their base to India and managing their profiles until they leave. Vendor management is also done by me, as I need to handle the various star hotels and serviced apartments to cater to the needs of the clients.
Assistant Manager Client Services
Formula Corporate Solutions Private Limited
Bangalore
03.2014 - 07.2015
- Communicated regularly with customers to gain insights into their needs.
- Reviewed completed work to verify consistency, quality, and conformance.
- Relocating expats and delighting them always! Client servicing and service delivery to corporates and their employees who relocated to Bangalore from all over the globe.
Senior Executive
Expat Properties India Pvt Ltd
Bangalore
08.2012 - 02.2013
- Managing high-net-worth clients who invested in land sold by the company.
Assistant Manager
Standard Chartered Bank
Bangalore
08.2008 - 05.2012
- Implemented quality control measures to uphold company standards.
- Managed customer service inquiries and complaints in a timely manner.
- Collaborated with management on developing strategic plans for achieving business goals.
- Created reports on sales trends, inventory levels, and financial data.
- Servicing the customer.
- Service-related queries were resolved, and hence, checking customer attrition.
- One point of contact for the customers of the bank.
- Maintained accurate records of sales transactions using point-of-sale systems.
- Ensured compliance with safety regulations and company policies.
- Maintained up-to-date knowledge of company products and services.
- Coordinated with other departments to ensure smooth flow of operations.
- Communicated regularly with customers to gain insights into their needs.
- Resolved customer inquiries and complaints requiring management-level escalation.
Acquisition Manager
Deutsche Bank
Bangalore
11.2007 - 07.2008
- Organized special events, such as sales promotions, etc.
- Maintained accurate records of sales activities including daily sales reports.
- Created reports on sales activities, along with the team and team manager, forecasting future sales potentials.
- Acquiring HNI customers for the bank and pitching all the products offered by the bank.
- Analyzed sales trends to forecast future sales volumes.
Education
Bachelor of Science - Microbiology
PES College
Bangalore06-2007
Skills
- Admissions counseling and recruitment
- Interviewing techniques
- Database management and record-keeping
- Admissions policies
- Employee supervision and training
- Office management
- Sales strategies
- Performance monitoring
- Team leadership and relationship building
- Event organization
- Communication skills
- Data analysis
- Customer acquisition and retention
- Cross-functional team leadership
Affiliations
- Cycling
- Active mommy of two boys
- Known to have a green thumb
- I love to cook and bake
Languages
Assamese
First Language
English
Proficient (C2)
C2
Hindi
Proficient (C2)
C2
Accomplishments
- I have been exceeding the expectations of my employers by always going the extra mile
Timeline
Admissions Manager
Stonehill International School
08.2022 - Current
Admissions Officer
Stonehill International School
08.2018 - 07.2022
Client Account Manager
IOS Relocations India Pvt Ltd
09.2015 - 07.2018
Assistant Manager Client Services
Formula Corporate Solutions Private Limited
03.2014 - 07.2015
Senior Executive
Expat Properties India Pvt Ltd
08.2012 - 02.2013
Assistant Manager
Standard Chartered Bank
08.2008 - 05.2012
Acquisition Manager
Deutsche Bank
11.2007 - 07.2008
Bachelor of Science - Microbiology
PES College
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