KASTURIKA DASGUPTA CSM SFC CSTM
SCUM Master
Kolkata,WB
Summary
Well-versed in building positive relationships with customers and other stakeholders. Strong requirements gathering, scope development and inventory coordination abilities. Skilled at overseeing complex, high-value technical projects with excellent planning competencies. Talented Scrum Master offering 15 years of experience and top-notch abilities in organizing workflows, solving complex problems and making accurate decisions based on sound judgment and analytical strengths. Experienced with leading teams driving Agile Scrum projects.
Overview
6
6
years of post-secondary education
29
29
years of professional experience
Work History
Agile Scrum Master
IBM India Pvt. Ltd, Bio-Rad
Kolkata, West Bengal
01.2019 - Current
- Bio -Rad Role Scrum Master
- Adjusted project plans to account for dynamic targets, staffing changes and operational specifications.
- Maintained tactical control of project budgets and timelines to keep teams on task and achieve schedule targets.
- Produced and reports each sprint, updating customers and senior leaders on progress and roadblocks.
- Analyzed projects to determine resource requirements and procured necessary equipment and software.
- Identified innovative and automated approaches to routine tasks, making suggestions that were widely received.
- Managed program and provider separations during corporate split.
- Enforced alignment of project strategy with business objectives and made modifications to promote efficient project completion.
- Built and utilized reporting systems to keep customers and management in loop with latest information.
- Managed implementation of medical administration software.
- Gathered requirements, defined scopes, allocated resources and established schedules meeting or exceeding project demands.
- Managed minimum of [Number] projects each year while maintaining adherence to budget, schedule and scope requirements.
- Closely collaborated with project members to identify and quickly address problems.
- Operated under Scum frameworks to efficiently organize and carry out project tasks.
- Investigated and corrected or escalated project problems.
- Managed and motivated project teams to promote collaboration and keep members on-task and productive.
- Created clones, images, templates, snapshots, resource allocation, resource pools and system monitoring by applying subject matter expertise of VMS file system.
- Completed Sprints to ensure compliance with relevant Bio-Rad regulations.
Senior Test Lead
IBM India Pvt. Ltd
Kolkata, West Bengal
10.2018 - 07.2019
- Successfully completed the functionality testing for Service Max (Sales force application) portal using JIRA as test management and reporting tool.
- This application provides service for health care and services, based on different regions and user profile details can be easily managed.
- It eases the work of health care domain project and users by providing all the vital functions that they require to perform related to it; Agile and scrum calls and managing a completely client facing role.
- Responsibilities:.
- Test scenarios preparation and test cases creation/redesign existing Test scripts.
- Execution of Functional/SIT and regression complex scenarios.
- Developed test plan and test strategy.
- Shared Test results, Defects status and Regression status for every release.
- Tracked the defects and environment sanity Project Name: IESO Project Client Name WPG Sterling B2BI Migration Project Role Senior QA Offshore for IESO.
Test Specialist
IBM India Private Ltd
Kolakata, West Bengal
01.2011 - 05.2019
- Led the client scrum call as offshore Test Lead to deliver high-end solution and appreciated by customers at the end of agile sprint.
- Involved in stakeholders meeting sharing the test results and test reports every day and highlighted the major dependencies & roadblocks.
- Designed the automation test suites for regression test module to reduce the time and effort by 50% , which was very much appreciated by the client.
- Flexible to Work in shifts & agile projects, leading the daily scum calls and customer facing roles.
- Led a high-performing Software Testing Team of 25 personnel through all phases of application development; ensured that information systems, products and services met or exceeded industry quality standards and end user requirement.
- Managed offshore QA resources for ensuring timely project delivery, developed quality standards through participating in the initial software development stages; validated and enhanced the existing QA plan and strategy.
- Prepared, designed and led the Test Strategy and Test Plan for all projects, review activities such as Requirements Review, Design review, Test Strategy Review, Test Case Review.
- Rewarded with letter of appreciation from client & IBM Program Manager, onsite Project Manager, Test manager for Johnson &Johnson (USA client), David Jones Limited ( Australia ), Manulife Insurance (USA) , & Hertz projects.
- Performed audits of product requirements, specifications, designs, code and test plans related to SDLC.
- Successfully worked on different assignments for release planning, product backlog meeting, product reviews and deciding upon further course of action.
- Implemented best practices for enhancing the performance of the team, maintaining pace with current technological change and development.
- Conducted User Acceptance Testing, System Integration Testing; supported clients during Testing preparation during builds and strengthen their confidence in products.
- Created comprehensive Software Testing plans that included estimations , schedule , scope & quality planning and resource requirements.
- Holds the credit of conducting both manual and automation (Selenium Web driver, JavaScript, Core java) testing.
- Implemented the automation test suite for the web service application in windows environment.
- Organizational Experience _____________________________ Name of the Organization Tanure designation.
- Assessed accuracy of data and documents by utilizing standardized measurements and tests.
- Established testing procedures to codify consistent, high-quality approach.
Senior Test Lead
IBM India Pvt. Ltd
Kolkata, West Bengal
05.2018 - 09.2018
- Wrote and optimized test cases to maximize success of manual software testing with consistent, thorough approaches.
- Checked software beyond testing scripts for interconnected problems not covered by established specifications.
- To successfully done completed functionality testing for IESO system ;Agile project worked on sprints.
- Responsibilities:.
- Test scenarios preparation and test cases creation/redesign existing Test scripts using HPALM, in agile method.
- Execution of Functional/SIT and regression complex scenarios.
- Developed test plan and test strategy.
- New tasks tracked & managed in JIRA on daily basis.
- Daily calls with scrum master USA and GBS development team, as well as offshore and onsite project managers and client for daily stand up calls/status calls; Shared Test results, Defects status, Regression status for every release, on regular scrum calls, and one Project Name: Pearson Fadel Project Client Name Migration Project Role Senior QA Offshore for Pearson.
Senior QA Specialist
IBM India Pvt. Ltd
Kolata, West Bengal
11.2017 - 04.2018
- Provided regular updates to team leadership on quality metrics, communicating consistency problems or production deficiencies with quality and production leadership.
- Completed deviation forms and recorded findings of inspection process, collaborating with quality team members and department managers to implement procedural remedies.
- Successfully completed functionality testing for ROYALTY management system in IPM suite V4.5.
- Agile project worked on sprints.
- System Integration Testing done on Salesforce CRM System integrated to Royalty Management System; Worked on Sales Force Project as a part of SIT; Responsibilities:.
- Test scenarios preparation and test cases creation/redesign existing Test scripts using HPALM, in agile method.
- Execution of Functional/SIT and regression complex scenarios.
- Developed test plan and test strategy.
- New tasks tracked & managed in JIRA on daily basis.
- Daily calls with scrum master USA and GBS development team, as well as offshore and onsite project managers and client for daily stand up calls/status calls; Shared Test results, Defects status, Regression status for every release, on regular scrum calls, and one Project Name: SDDC Migration Project Client Name.
Software Testing Lead
IBM India Pvt. Ltd
Kolkata, West Bengal
01.2017 - 09.2017
- To successfully migrate two products i.e.
- Encore and CompNAV (compensation Navigator) from windows 2003 server to another SDDC windows server 2008 R2.
- Agile project worked on sprints.
- System Integration Testing done on Salesforce CRM System integrated to newly migrated Encore and CompNAV (compensation Navigator) applications; Responsibilities:.
- Automation done with JavaScript (node) and selenium web driver.
- Test scenarios preparation and test cases creation/redesign existing Test scripts using HPALM, in agile method.
- Written automation Test scripts with Selenium Web driver and TestNG for the functions wherever necessary.
- Developed test plan and test strategy.
- New tasks tracked & managed in JIRA on daily basis.
- Daily calls with scrum master USA and GBS development team , as well as offshore and onsite project managers and client for daily stand up calls/status calls;.
- Shared Test results, Defects status, Regression status for every release, on regular scrum calls, and one –to-one calls and through mail communication.
- SIT Execution for different environments like - DEV/QA/STAGGING for and SIT test phases reporting of Test Results, Logging defects in JIRA, publishing defect status reports, following up on defects, Reporting regression testing results after fixes and any new enhancements provided.
- Involved in daily scrum calls with all the project stakeholders, attended every demo and commence testing Project Name : Cognitive Watson (IBM Product)- Bluemix and cloud Client Name IBM Internal.
- Wrote and optimized test cases to maximize success of manual software testing with consistent, thorough approaches.
- Checked software beyond testing scripts for interconnected problems not covered by established specifications.
Senior Test Lead Offshore
IBM India Pvt. Ltd
04.2015 - 12.2016
- Cognitive Watson Curator tool allows SMEs to curate Q&A pairs on typical functional issues reported on SAP applications.
- These Q&A pairs will then be ingested into a Watson system to provide a cognitive Agent Assist solution to aid in ticket resolution.
- SMEs can contribute in content creation.
- There are 3 ways to curate content:.
- Provide a question, match it to a SAP error code and then provide resolution.
- Provide a question and corresponding resolution to it.
- Select a set of tickets and then summarize the problem and resolution reported in them.
- Responsibilities.
- I was the only resource for Cognitive Watson Curator tool testing from QA and responsible for the functional testing from the beginning when the tool have been developed for 1st sprint cycle till wave 4 alpha release.
- Directly taken Demo from IBM research Team working at Research LAB and from GBS development on the development of iCurate , iAssist and any new feature and enhancements.
- Test scenarios preparation and test cases creation using XL template, in agile method.
- Communicating with Research and GBS development team as well as testing managers and BA on requirements understanding, Test results, Defects status, Regression status for every sprint till alfa release, on regular scrum calls, and one –to-one calls.
- Execution for different SIT release and E2E test phases , reporting of Test Results, Logging defects, publishing defect status reports, following up on defects, Reporting regression testing results after fixes and any new enhancements provided.
- Project Name: Menulife Insurance, Testing Center of Excellence - Testing COE.
- Client Name Menulife Financial Role Test Lead Offshore.
Senior Test Specialist
IBM India Pvt. Ltd
Kolkata, West Bengal
03.2013 - 02.2015
- CM Web is a web based application , where I was involved with execution defect tracking in JIRA and mentoring team member’s script writing in RQM and modifying the old scripts.
- Responsibilities.
- Reviewing and analyzing of Business Requirement Specifications (BRS), CR documents and test plan.
- Test scenarios preparation and test cases creation using template and RQM.
- Communicating with on-site team as well as testing managers.
- Execution for CM Web release and mentoring the team.
- Daily status calls with client and working on direct assignments form clients.
- Project Name: Net Price Visibility Project - Diageo 7HQ.
- Collaborated with scientific, engineering, and technical personnel to resolve testing problems and system malfunctions.
- Designed test control apparatus and equipment, developed procedures for testing products, and devised processes for assuring quality production.
Test Specialist
Diageo, IBM India Pvt. Ltd
01.2011 - 02.2013
- Description Data flows from SAP system to TM1 cubes and ETL; Data Exported, Transformed and loaded in the Micro strategy to generate the reports.
- Testing of the data performed as below : manually loading the input data file to the SAP Extract and running the market specific load master process and checking the TM1 Cubes to ensure that the data is properly loaded in the cubes and populated as expected as per market specific rules for different different markets (like- Italy, Switzerland, Greece, Poland, ROI, Ireland).After successful loading in the TM1 cubes running the master process and checking in the Micro Strategy Reports to validate that the data gets populated correctly in the reports which would be used by end users.
- Responsibilities:.
- Reviewing and analyzing of Business Requirement Specifications(BRS), CR documents and test plan.
- Test scenarios preparation and test cases creation using template.
- Communicating with on-site team as well as testing managers.
- System Testing, Functionality Testing, CR testing, Database and Back-End testing, Regression testing and End to End testing,.
- Executing test cases and analyzing the test results.
- Following up with dev team to get the defect fixed and retesting of the defect and making sure that the product is defect free.
Test lead
Johnson & Johnson
01.2017 - 12.2017
- Offshore for J&J Company, with Patni Computers Hyderabad Key Project: Project Name: CJNS Vodafone/AusBill Replacement Project Client Name Vodafone, AusBill, IBM Role Testing Lead Company Patni Computers Hyderabad, Primary objective of this project is to implement wholesale rating and billing for postpaid MVNOs on another platform a thereby allowing for the decommissioning of AusBill.
- In April 2010, Fujitsu withdrew support for AusBill’s mainframe platform and Vodafone Hutchison Australia’s access to that platform was also withdrawn.
- Vodafone Hutchison Australia now had a pressing need to migrate Wholesale Rating and Billing functionality off that specific Fujitsu mainframe.
- Responsibilities.
- Reviewing and analyzing of business requirements Specifications, documents, test plan.
- Test scenarios preparation and test cases creation using quality center tool.
- Communicating with on-site team as well as testing managers.
- System Testing, Functionality Testing ,CR testing, DB and back -end testing,.
- Regression testing and analyzing the test results.
- Created accurate and efficient test scripts to manage automated testing of certain products and features.
- Collaborated with developers and product owners to stay current on product features and intended functionality.
Testing Lead
Patni Computer Systems Ltd, Pacific West Software Pvt
05.2010 - 01.2011
Convergys
05.2007 - 05.2010
- With, IMG Hyderabad Key Project: Project Name Infinys 3.0 Product System Testing Client Name, Information Management.
- India Pvt.
- Ltd Role.
Quality Analyst
Convergys Information Management. India Pvt. Ltd
Duration
05.2007 - 05.2010
- Convergys Infinys delivers fully convergent customer care and billing capabilities, allowing operators to support both retail and wholesale business arrangements in a single solution.
- For roaming, commerce and content settlement, Infinys’ rating and billing application is deployed alongside its partner management module to deliver comprehensive partner management and settlement capabilities.
- This solution provides powerful partner relationship management capabilities to operators.
- Customer Service Manager provides automated end-to-end order orchestration, and sophisticated human factors engineering to meet and exceed your subscriber and order management needs.
- Infinys Product Control Manager can coexist with existing product repositories, centralizing and normalizing data and processes.
- This enables you to choose if, and when, myriad product repositories are replaced.
- Responsibilities:.
- Contributed for Infinys 3.0 – Beta Ready & GA Release.
- Handling the process of planning during testing phase.
- Preparing test matrices, preparing and Executing Test Cases.
- Authored effective Test cases based on the requirements and inputs from the dev team.
- Managing Status Reporting.
- Coordination with Software Configuration Management Team & Deliverables Management.
- Supervising defect tracking and Bug reporting, analysis – work management system (WMS).
- Performing different kinds of testing throughout project life cycle like:.
- Black Box Testing.
- Regression Testing.
- System Testing.
- Smoke Testing.
- Integration Testing.
- Functionality Testing.
- ETE Testing.
- Installing & migrating Infinys project in different environment (Sun OS, IBM AIX, LINUX, and HP).
- Created Automation Scripts (R & P) using CET.
- Actively participated in the bridge calls and internal status meetings for feature reviews.
- Training __________________________________ “Automation Testing using Selenium" advance level course.
Quality Analyst
Convergys IMG, Private Limited
04.2007 - 04.2010
Education
Certified Software Test Manager (CSTM) - Manager Quality Assurance
CSTM
MBA - Finance and Marketing
NBU
08.2003 - 12.2005
B.Tech - Information Technology
BPPIMT (Kalyani University)
Kolkata 05.1999 - 06.2003
SFC - SCUM MASTER
ScrumStudy
VMEdu 02.2021 - 02.2021
Scum Master Certified - Scrum And Agile Certification
SMC
ScrumStudy 02.2021 - 02.2021
Agile Explorer Badge - Scrum Agile
IBM
Kolkata 04.2020 - 04.2020
Skills
AgileBAExcellent communicationContent creationClientsCustomer ServiceDeliveryFinancialFunctional
JIRA
ManagingMeetingsMentoringAccessMailOrganizationalPersonnelProcessesQualityQuality assuranceRelationship buildingRelationship managementReportingSoftware TestingStrategySupervisingQuality assurance
Risk mitigation planning
Documentation Management
Reporting template development
Flexible & Adaptable
Good listening skills
Detail-oriented
Clerical
Interpersonal Communication
Conflict resolution
Written Communication
Leadership
Collaboration
Accomplishments
- Resolved product issue through consumer testing.
- Supervised team of 8 to 10 staff members.
- Collaborated with team of 8 to 10 in the development of BioRad CRM
- Documented and resolved which led to successful Project
Timeline
SFC - SCUM MASTER
ScrumStudy
02.2021 - 02.2021
Scum Master Certified - Scrum And Agile Certification
SMC
02.2021 - 02.2021
Agile Explorer Badge - Scrum Agile
IBM
04.2020 - 04.2020
Agile Scrum Master
IBM India Pvt. Ltd, Bio-Rad
01.2019 - Current
Senior Test Lead
IBM India Pvt. Ltd
10.2018 - 07.2019
Senior Test Lead
IBM India Pvt. Ltd
05.2018 - 09.2018
Senior QA Specialist
IBM India Pvt. Ltd
11.2017 - 04.2018
Test lead
Johnson & Johnson
01.2017 - 12.2017
Software Testing Lead
IBM India Pvt. Ltd
01.2017 - 09.2017
Senior Test Lead Offshore
IBM India Pvt. Ltd
04.2015 - 12.2016
Senior Test Specialist
IBM India Pvt. Ltd
03.2013 - 02.2015
Test Specialist
IBM India Private Ltd
01.2011 - 05.2019
Test Specialist
Diageo, IBM India Pvt. Ltd
01.2011 - 02.2013
Testing Lead
Patni Computer Systems Ltd, Pacific West Software Pvt
05.2010 - 01.2011
Convergys
05.2007 - 05.2010
Quality Analyst
Convergys Information Management. India Pvt. Ltd
Duration
05.2007 - 05.2010
Quality Analyst
Convergys IMG, Private Limited
04.2007 - 04.2010
MBA - Finance and Marketing
NBU
08.2003 - 12.2005
B.Tech - Information Technology
BPPIMT (Kalyani University)
05.1999 - 06.2003
Certified Software Test Manager (CSTM) - Manager Quality Assurance
CSTM