Kate Schooler
Lafayette
Summary
Proven expertise in conflict management and technological competency, honed at Purdue Federal Credit Union. Demonstrated ability to enhance customer service excellence through effective communication and relationship building, leading to increased productivity at Cafe Literato. Adept at fostering team collaboration and driving continuous improvement without relying on numerical data.
Overview
4
4
years of professional experience
Work History
Video Teller
Purdue Federal Credit Union
08.2022 - Current
- Resolved complex issues promptly, reducing wait times for other members seeking assistance.
- Trained new hires on video teller procedures, ensuring consistency and adherence to company standards.
- Supported branch sales initiatives by recognizing customer needs and offering appropriate product solutions.
- Proofread and edited schedules, emails, and company-wide announcements.
- Acquired technological competency and problem-solving skills.
Lead Barista
Cafe Literato
01.2021 - 04.2022
- Utilized strong communication skills to foster a collaborative work environment among team members, resulting in increased productivity.
- Consistently maintained a clean and organized workspace, adhering to health and safety regulations.
- Resolved customer complaints quickly and professionally, maintaining positive relationships with patrons.
Education
Bachelor of Science - Communications
Purdue University Global
West Lafayette, IN09-2024
Associate of Science - Psychology
Ivy Tech Community College of Indiana
Lafayette, IN05-2022
Skills
- Patience and composure
- Relationship building
- Attention to detail
- Reliable and responsible
- Effective communication
- Customer service excellence
- Active listening
- Continuous improvement
- Conflict management
Timeline
Video Teller
Purdue Federal Credit Union
08.2022 - Current
Lead Barista
Cafe Literato
01.2021 - 04.2022
Bachelor of Science - Communications
Purdue University Global
Associate of Science - Psychology
Ivy Tech Community College of Indiana
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