Katelyn Graves
Kokomo
Summary
Energetic marketing student with hands-on experience in customer service, food prep, and retail environments including Blondie’s Cookies, a local kitchen, and a salon. Skilled in building customer relationships, working in fast-paced teams, and supporting daily operations. Applied marketing knowledge to improve product presentation, enhance customer engagement, and contribute to promotional efforts on the floor and behind the scenes.
Overview
4
4
years of professional experience
Work History
Kitchen Porter
Kaleidoscope Kids
01.2025 - Current
- Scraped, washed and efficiently restacked dishware, utensils, and glassware to keep kitchen ready for customer demands.
- Boosted team efficiency by keeping kitchen areas organized, clean, and properly sanitized.
- Gently moved glassware, crystal, and other delicate items to prevent breakage.
- Cleaned and organized kitchen stations to promote team efficiency.
- Efficiently loaded and unloaded dishwashers, cleaning by hand large pots or containers items used often by kitchen staff.
- Followed proper handling and sanitation procedures to comply with food safety standards and protocols.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Learned other teammates' work tasks to train as backup.
Cosmetologist
SmartStyle Hair Salon
09.2023 - 07.2024
- Attended regular trainings and workshops to maintain cosmetology license and stay current on technique and skills.
- Grew sales with great work ethic, individualized beauty care plans and positive attitude.
- Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.
- Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
- Answered phone calls and emails to schedule client appointments.
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Maintained client treatment records and designed long-term care programs for return customers.
- Maintained high number of return customers through precise cutting, coloring and styling of clients' hair.
- Maintained regular client list and successfully handled walk-in customers.
- Attended hair shows, classes and seminars to stay up-to-date on latest trends.
- Used social media platforms to promote salon and services.
Sales Associate
Blondies Cookies
03.2021 - 07.2023
- Engaged with customers to effectively build rapport and lasting relationships.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Answered customer questions about sizing, accessories, and merchandise care.
- Prepared merchandise for sales floor by pricing or tagging.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Performed cash, card, and check transactions to complete customer purchases.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Wrapped, boxed and weighed bakery department products.
Education
Marketing
Ball State University
Muncie, IN05-2027
Skills
- Waste disposal
- Order accuracy
- Fast-paced environment
- Health and safety
- Team collaboration
- Marketing knowledge
- Media marketing
- Product marketing
- Online marketing
- Retail management
- Retail sales
- Exceptional customer service
- Customer service skills
Timeline
Kitchen Porter
Kaleidoscope Kids
01.2025 - Current
Cosmetologist
SmartStyle Hair Salon
09.2023 - 07.2024
Sales Associate
Blondies Cookies
03.2021 - 07.2023
Marketing
Ball State University
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