Katelyn Monko
Tell City
Summary
Dynamic Server Manager with a proven track record at Marcys Restaurant, excelling in team training and customer relationship management. Enhanced service standards and guest satisfaction through effective complaint handling and staff motivation. Skilled in restaurant operations and policy implementation, driving a culture of excellence and operational efficiency.
Server management professional prepared to excel in this role. Demonstrated ability to optimize operations, enhance customer satisfaction, and lead efficient teams. Known for strong focus on team collaboration, reliability, and adaptability to changing needs. Skilled in conflict resolution, resource allocation, and staff training with results-driven approach.
Overview
12
12
years of professional experience
Work History
Server Manager
Marcys Restaurant
04.2021 - Current
- Supervised daily operations, ensuring high service standards and customer satisfaction.
- Trained and mentored staff on menu knowledge and service techniques.
- Implemented efficient scheduling practices to optimize workforce management.
- Developed and maintained relationships with suppliers for inventory management.
- Coordinated with kitchen staff to streamline communication and enhance service flow.
- Resolved guest complaints promptly, enhancing overall dining experience.
- Trained servers on order management, food service quality and how to build rapport with guests.
- Handled guest complaints in positively and offered appreciation tokens to build customer loyalty.
- Led team of servers to consistently meet customer service and sales targets.
Server Trainer
Texas Roadhouse
10.2016 - 03.2021
- Trained new servers on menu knowledge and customer service standards.
- Facilitated workshops to enhance team skills and operational efficiency.
- Monitored service delivery to ensure adherence to company policies and procedures.
- Developed training materials to support learning objectives for new hires.
- Mentored staff in upselling techniques to increase overall sales performance.
- Implemented best practices for food safety and sanitation compliance among staff.
- Mentored new hires through the training process, ensuring they became productive team members quickly and efficiently.
Business Development Consultant
Honda Of Fishers
01.2014 - 09.2016
- Developed strategic partnerships to enhance market reach and increase revenue streams.
- Conducted market analysis to identify growth opportunities and assess competitive landscape.
- Implemented customer feedback mechanisms to refine service offerings and improve client satisfaction.
- Led cross-functional teams in executing business development initiatives, ensuring alignment with corporate objectives.
- Analyzed sales data to inform strategic decisions, driving improvements in forecasting accuracy and resource allocation.
Education
Bachelor of Science - Business Management
Western Governors University
Salt Lake City, UT02-2029
Skills
- Operating system management
- Team Training
- Backup management
- Crew coordination
- Restaurant operations
- Policy implementation
- Food presentation
- Customer relationship management
- Organization
- Complaint handling
- Staff motivation
- Table bussing
- Shift planning
- Guest service
- Verbal and written communication
- Customer service management
Timeline
Server Manager
Marcys Restaurant
04.2021 - Current
Server Trainer
Texas Roadhouse
10.2016 - 03.2021
Business Development Consultant
Honda Of Fishers
01.2014 - 09.2016
Bachelor of Science - Business Management
Western Governors University