Katelyn Robinson
Richland
Summary
Professional customer service expert with strong communication and problem-solving skills. Proven ability to handle customer inquiries and resolve issues while maintaining high standards. Strong focus on team collaboration and adaptability to changing needs. Known for reliability, empathy, and results-driven approach in high-pressure environments.
Overview
9
9
years of professional experience
Work History
Shipping and Customer Service Clerk
PSI Power
04.2025 - 04.2026
- Monitored inventory levels and coordinated with suppliers for timely product availability.
- Contributed to a positive work environment through effective communication and teamwork among colleagues.
- Provided thorough product knowledge to assist customers in making informed decisions on purchases.
- Created labels and shipped out inventory for our customers.
- Helped with tech support over the phone.
Cook
Spencer County Jail
11.2024 - 03.2025
- Responsible for preparing inmates food
Contact Center Agent
German American Bank
07.2023 - 11.2024
- Answering phone calls, assisting customers with there banking concerns, filing disputes, first line of contact and service
Cook
South Spencer School Corporation
02.2022 - 05.2022
- Cooked the school breakfast and lunch and documented in the computer who got a tray
pharmacy technician in training
Sheldons Pharmacy
09.2021 - 01.2022
- Double checked that the bottles were properly labeled before giving medication's to patients, Communicated with patients over the phone about their medication. Refilled prescriptions called in over the phone.
Patient Care Technician
deaconess gateway hospital
09.2020 - 09.2021
- Responsible for maintaining a safe workplace for patients and ensuring they received proper treatments and procedures
- Answered call Lights and help patient feel more comfortable and secure by adjusting bad lights, beds, pillows, patient clothing, and bedside Equipment
- Kept track of important, patient data and related to healthcare staff in order to improve treatment planning and delivery
- Interactive effectively with patients staff and other hospital department to provide high levels of customer service
- Maintain sanitized and cleaned equipment in instruments to meet the needs of the patients
assembly line
MasterBrand Cabinets
07.2017 - 09.2020
- Assemble drawers to fit into cabinets
Education
High school diploma -
South Spencer
Rockport, IN05-2016
Skills
- Customer service, Communication skills, Time management, Computer literacy, Guest services
- Payment processing
- Product knowledge
- Record preparation
- Labeling and packaging
- Attention to detail
- Inventory control
Timeline
Shipping and Customer Service Clerk
PSI Power
04.2025 - 04.2026
Cook
Spencer County Jail
11.2024 - 03.2025
Contact Center Agent
German American Bank
07.2023 - 11.2024
Cook
South Spencer School Corporation
02.2022 - 05.2022
pharmacy technician in training
Sheldons Pharmacy
09.2021 - 01.2022
Patient Care Technician
deaconess gateway hospital
09.2020 - 09.2021
assembly line
MasterBrand Cabinets
07.2017 - 09.2020
High school diploma -
South Spencer