Katelynn Mickley
Seymour
Summary
Detail-oriented and reliable professional with management experience in a fast-paced environment, seeking to transition into healthcare as a phlebotomist. Strong background in maintaining cleanliness standards, handling high-pressure situations, and providing excellent customer service. Skilled in accuracy, organization, and patient-focused care.
Overview
1
1
year of professional experience
2019
2019
years of post-secondary education
Work History
Shift Manager
McDonald's Restaurant
Columbus
05.2025 - Current
- • Supervised and led shift operations, managing employees to ensure efficient service and customer satisfaction• Oversaw daily restaurant operations including food quality, safety, and cleanliness standards in compliance with company policies• Handled cash management procedures, including register counts, deposits, and drawer reconciliation• Resolved customer concerns professionally to maintain a positive guest experience• Trained and mentored new employees on procedures, safety, and customer service expectations• Monitored drive-thru and front counter performance to improve speed and accuracy of service• Coordinated shift scheduling and delegated tasks to optimize workflow during high-volume periods• Managed inventory levels and conducted regular counts to ensure accuracy and minimize waste• Placed and tracked weekly truck orders based on sales trends and demand forecasting• Maintained proper stock levels to support daily operations while controlling food and supply costs• Analyzed inventory reports and identified discrepancies or loss prevention opportunities• Ensured proper storage, rotation (FIFO), and food safety compliance• Collaborated with upper management to improve operational efficiency and reduce shortages• Maintained organized records of inventory, deliveries, and supplier invoices
Education
NHA - Phlebotomy
Jennings County Education Center
North Vernon, IN 01.2022 - 03.2022
Jennings County GED
North Vernon, INSkills
- Cash management
- Inventory control
- Customer service
- Food safety compliance
- Staff training
- Team leadership
- Quality assurance
- Conflict resolution
- Time management
- Workflow optimization
- Policy administration
- Employee training
- Punctual and reliable
- Staff development
- Staff motivation
- Shift leadership
- Workplace safety
- Relationship building
- Handling customer complaints
- Opening and closing procedures
- Supply ordering
- Shift checklists
- Energetic and enthusiastic
Timeline
Shift Manager
McDonald's Restaurant
05.2025 - Current
NHA - Phlebotomy
Jennings County Education Center
01.2022 - 03.2022
Jennings County GED