Katelynn Owens
New Haven
Summary
Dedicated and results-driven Human Resources professional with over 5 years of progressive HR experience, including leadership roles in employee relations, compliance, talent acquisition, training, benefits administration, and organizational development. Known for driving positive workplace culture, enhancing HR processes, and ensuring regulatory compliance. Proven ability to lead investigations, manage strategic HR functions, and partner with executive leadership to align HR practices with business goals.
Overview
7
7
years of professional experience
Work History
Human Resources Generalist
YWCA Northeast Indiana
04.2022 - Current
- Leads all HR functions across recruitment, employee relations, compliance, training, benefits, and investigations for a nonprofit organization.
- Serves as a strategic HR partner to leadership on employee performance, policy interpretation, and workplace issues.
- Manages end-to-end recruitment including job postings, candidate screening, interviews, and onboarding.
- Oversees all new hire orientation, background checks, HRIS setup, and training initiatives.
- Conducts internal investigations regarding discrimination, harassment, and policy violations; prepare detailed reports and partner with legal counsel when needed.
- Leads benefits administration including open enrollment, COBRA, and employee inquiries.
- Maintains compliance with labor laws, EEOC guidelines, FMLA, and workers' compensation.
- Facilitates employee relations initiatives, performance management processes, and culture-building activities.
- Certified CPR/First Aid Trainer; coordinates state-mandated training requirements.
- Manages HRIS records, I-9 verifications, and documentation for audits and reporting.
- Developed and implemented a supervisory training program to enhance managerial effectiveness.
- Improved onboarding process by streamlining documentation and integrating HRIS functionality.
- Led organization-wide compliance audit preparation with zero discrepancies.
Program Manager
Sky Point Social Services LLC
01.2021 - 04.2022
- Partnered in the oversight of the Supported Living department for individuals with Intellectual and Developmental Disabilities (IDD), managing a team of 25-30 staff and a caseload of 30 clients.
- Directed hiring, onboarding, compliance training, performance reviews, investigations, and disciplinary actions.
- Authored and implemented organizational policies, team training modules, and strategic staff retention plans.
- Managed case documentation (PC-ISPs, risk plans, state reports) and collaborated with external agencies and case managers.
- Facilitated monthly client reviews and coordinated support services in accordance with Medicaid Waiver guidelines.
- Participated in leadership meetings and served on a rotating emergency on-call team.
Childcare Coordinator
Parkview Family YMCA
08.2018 - 05.2020
- Supported the Childcare Services Director in managing the Before and After School Care program for grades K-5.
- Designed and implemented monthly curriculum and educational activities across multiple locations.
- Supervised site staff, conducted weekly site visits, and responded to parent concerns.
- Handled administrative duties, including record maintenance and supply purchasing.
Education
Master of Arts - Psychology
Indiana Wesleyan University
Marion, IN07.2020
Bachelor of Science - Counseling
Grace College and Theological Seminary
Winona Lake, IN05.2018
Skills
- Employee Relations & Conflict Resolution
- Recruitment & Onboarding
- HRIS (Human Resource Information Systems)
- Training & Development
- FMLA, ADA, and EEOC Compliance
- Employment law
- Benefits & Compensation Administration
- Workplace Investigations
- Performance Management
- Microsoft Office & Google Suite: Excel, Outlook, PowerPoint, Word
- CPR/First Aid Certified Trainer
Professional References
- Hillary Knipstein, Chief Operating Officer, YWCA Northeast Indiana, (317) 407-1145
- Hollissa Estep, Childcare Services Director, Parkview Family YMCA, (260) 755-4849
- Thanh Riehm, Accounting & Claims Manager, YWCA Northeast Indiana, (443) 907-0173
Timeline
Human Resources Generalist
YWCA Northeast Indiana
04.2022 - Current
Program Manager
Sky Point Social Services LLC
01.2021 - 04.2022
Childcare Coordinator
Parkview Family YMCA
08.2018 - 05.2020
Bachelor of Science - Counseling
Grace College and Theological Seminary
Master of Arts - Psychology
Indiana Wesleyan University
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