Katharine Bird
Greenwood
Summary
Dynamic operations manager with a proven track record at FedEx, excelling in workforce planning and operational efficiency. Expert in data analysis and employee training, I successfully implemented safety protocols and enhanced team coordination, driving significant improvements in productivity and compliance. Committed to fostering a collaborative work environment and achieving operational excellence.
Overview
10
10
years of professional experience
Work History
Ops Manager
FedEx
Indianapolis
04.2020 - Current
- Oversaw staff scheduling to optimize workforce productivity and meet service demands.
- Implemented safety protocols to maintain compliance with company regulations and standards.
- Trained new employees on operational procedures and best practices for efficiency.
- Coordinated with cross-functional teams to enhance communication and workflow processes.
- Analyzed operational data to identify areas for process improvement and cost reduction.
- Led team meetings to discuss performance, address challenges, and promote collaboration.
- Oversaw daily operations to ensure efficient package handling.
Ramp Agent
FedEx
Indianapolis
10.2015 - 04.2020
- Conducted pre-flight inspections of ground equipment and tools.
- Maintained cleanliness and organization of ramp area consistently.
- Assisted in loading cargo while adhering to safety regulations.
- Communicated effectively with team members during busy operations.
- Trained new staff on best practices for ramp procedures.
- Followed safety procedures such as using reflective gear while working on the ramp.
- Loaded and unloaded baggage and other cargo, transporting to and from aircraft.
Education
Associate of Applied Science - Business Administration
Ivy Tech Community College of Indiana
Indianapolis, IN12-2026
Skills
- Business administration
- Operational efficiency
- Data analysis
- Team coordination
- Employee training
- Customer service
- Safety compliance
- Scheduling management
- Workforce planning
- Employee engagement
Accomplishments
- Wabash District Manager of the year, FY25, Large Station
- Two time People First aware winner
Timeline
Ops Manager
FedEx
04.2020 - Current
Ramp Agent
FedEx
10.2015 - 04.2020
Associate of Applied Science - Business Administration
Ivy Tech Community College of Indiana
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