Katherine Campbell
Westfield
Summary
Director-level leader with 20+ years of experience driving global implementation, client success, and operational excellence. Proven record of leading cross-functional teams, managing enterprise accounts, and delivering complex software implementations on time and at scale. Known for strengthening client relationships, improving processes, and consistently exceeding performance expectations.
Overview
20
20
years of professional experience
Work History
Director, Implementation Services
Talogy
Carmel
06.2016 - Current
- Successfully leads a global team of 12 Implementation Service Specialists.
- Manages project queues and ensures on-time, high-quality client solutions.
- Fostered productivity, accuracy, and strong customer relationships through effective service delivery.
- Collaborated with cross-functional teams to identify and implement process improvements.
- Acted as Subject Matter Expert for multiple proprietary software platforms.
- Supported project requirement definition and development of implementation strategies.
- Manages two key global accounts.
- Supported Federal Programs and maintained Federal Clearance.
Client Services Manager
PAN/PSI Services/Talogy
Carmel
01.2009 - 06.2016
- Delivered exceptional service and support, enhancing client relationships and driving retention.
- Liaised between clients and internal teams to ensure alignment and effective communication.
- Managed client contracts and solution design.
- Identified revenue generation opportunities through program enhancements and product expansion initiatives.
Inside Sales Representative
PAN/PSI Services/Talogy
Carmel
10.2005 - 01.2009
- Generated revenue through proactive solicitation and order acquisition.
- Recommended tailored solutions that enhanced customer satisfaction and contributed to revenue growth.
- Researched and developed targeted sales opportunities to expand market reach.
- Educated clients on product features and benefits.
Education
Bachelor - Psychology
University of South Carolina
Columbia, SC01.2001
Skills
- Customer Relations
- Project Management
- Team Leadership
- Critical Thinking
- Strategic Planning
- Leading Change
- Communication
- Jira
- Microsoft Office
- Power BI
Awards
- Chairman’s Circle of Excellence
- Puts Customers First
Testimonials
- Katie is a great leader for her team and co-workers. She’s able to help teams look at issues and find logical solutions that make the most sense for the business and client. She delegates and empowers her management members while supporting the teams as needed. She is a role model amongst peers. The teams listen to her and she leads by example., VP Customer Experience
- I’m continually impressed by Katie’s upbeat personality, organizational skills, and genuine care for clients and employees. She adapts really well to the needs of the company and I know she represents us well to clients., VP Marketing
Timeline
Director, Implementation Services
Talogy
06.2016 - Current
Client Services Manager
PAN/PSI Services/Talogy
01.2009 - 06.2016
Inside Sales Representative
PAN/PSI Services/Talogy
10.2005 - 01.2009
Bachelor - Psychology
University of South Carolina