Katherine Cultice
Culver
Summary
Skills Coach recognized for driving productivity and achieving efficient task completion. Expertise in behavioral modification techniques, motivational interviewing, and creating individualized coaching plans. Strong communication, empathy, and active listening skills facilitate client success in personal and professional development.
Overview
38
38
years of professional experience
1
1
Certification
Work History
Skills Coach 3
Bowen Health
Plymouth
11.2021 - Current
- Recommended beneficial resources, including books, websites, and software programs.
- Developed lesson plans, activities, handouts, and supplementary training materials.
- Conducted assessments to identify participant needs and interests for tailored learning opportunities.
- Facilitated team-building activities to enhance collaboration among groups and individuals.
- Identified individual strengths through assessments and direct observations.
- Employed role-playing, lectures, and simulations to deliver diverse instructional techniques.
- Maintained expertise by attending workshops, conferences, and online courses.
- Evaluated training materials and provided actionable improvement suggestions.
Customer Account Manager
Black Book Online
Boca Raton
03.2004 - 10.2017
- Maintained accurate transaction records within company database system.
- Developed strategies to enhance customer experience and loyalty.
- Gathered data on customer preferences, needs, and satisfaction levels.
- Identified cross-selling opportunities for existing clients.
- Resolved client inquiries and complaints through dedicated customer service.
- Cultivated customer relationships with proactive communication and follow-ups.
- Conducted training sessions for new employees on client relations best practices.
- Collaborated with internal teams to ensure prompt resolution of customer issues.
Customer Account Representative
Point Blank Body Armor
Pompano Beach
12.2002 - 11.2003
- Maintained accurate records of customer interactions and transactions.
- Processed orders efficiently while adhering to company policies.
- Explained features and benefits of products to potential customers.
- Responded promptly to customer inquiries and complaints via phone and email.
- Utilized problem-solving skills to identify root causes of customer issues.
Customer Service Lead
RR Donnelley
Warsaw
01.1999 - 06.2000
- Conducted periodic audits of call recordings and emails to ensure quality assurance.
- Reviewed customer feedback to identify product and service improvement opportunities.
- Monitored customer service performance metrics to highlight areas needing enhancement.
- Resolved escalated issues from team members or customers efficiently.
- Participated in regular meetings with senior management to discuss project progress.
- Collaborated with sales, marketing, and IT teams to ensure seamless service delivery.
- Utilized active listening and open-ended questions to ascertain customer needs.
- Handled customer inquiries and complaints professionally to maintain satisfaction.
Customer Account Manger
THE KELLOGG COMPANY
Battle Creek
12.1994 - 12.1998
- Resolved client inquiries and complaints to enhance customer satisfaction.
- Maintained accurate transaction records in company database system.
- Coordinated with vendors to manage product availability and delivery schedules.
- Documented customer interactions using CRM software for improved tracking.
- Collected data on customer preferences and satisfaction levels to inform service improvements.
- Established feedback loops between customers and organization to boost service quality.
- Collaborated across departments to ensure seamless service delivery to clients.
- Conducted training sessions for new employees on client relations best practices.
Customer Service Representative
THE DOW CHEMICAL COMPANY
Midland
12.1987 - 09.1994
- Resolved customer complaints efficiently, ensuring timely resolutions and high satisfaction levels.
- Maintained detailed records of customer interactions for future reference and analysis.
- Developed strong relationships with customers through personalized assistance and friendly interactions.
- Assisted customers with product selection, ordering, billing, returns, exchanges, and technical support.
- Conducted follow-up calls with customers to confirm satisfaction post-resolution.
- Identified improvement areas in service processes and proposed actionable changes.
- Answered inquiries via phone, email, and chat, maintaining professionalism at all times.
Education
Associate of Arts - Advertising
Northwood University
Midland, Michigan, MI05-1983
BBA - Marketing Management
Northwood University
Midland, Michigan, MI05-1982
Associate of Arts - Fashion Merchandising
Northwood University
Midland, Michigan, MI05-1980
High School Diploma -
Culver Community High School
Culver, IN05-1978
Skills
- Team building and collaboration
- Customer relationship management
- Active listening and feedback
- Conflict resolution strategies
- Time management techniques
- Process improvement initiatives
- Motivational coaching
- Goal setting and achievement
- Interpersonal communication skills
- Employee training and development
Affiliations
Played Varsity Basketball , Culver High School 4 years
Played Varsity Volleyball, Culver High School, 4 years
Played Varsity Mens Golf, Culver High School, 3 years
Concert and Marching Band, Culver High School, 4 years
Pep Club, Culver High School, 4 years
Lambda Chi Omega Business Sorority, Northwood University, 3 years
Prayer Chaplin, Unity Church of Ft Lauderdale, FL 6 years
Greeter, Unity Church of Ft Lauderdale, FL 6 years
New Membership Group, Unity Church of Ft Lauderdale, 6 years
Board Of Directors, Unity Church of Ft Lauderdale, 2 years
Accomplishments
Volunteered at Boys and Girls Club, Lambda Chi Omega Sorority, Northwood University, Midland, MI
Polyurethane On Time Quarterly Award, The Dow Chemical Company, Midland, MI
Certification
- Reiki I Certification
- Reiki II Certification
- Personal Transformation Intensive Certification I
- Personal Transformation Intensive Certification II
Timeline
Skills Coach 3
Bowen Health
11.2021 - Current
Customer Account Manager
Black Book Online
03.2004 - 10.2017
Customer Account Representative
Point Blank Body Armor
12.2002 - 11.2003
Customer Service Lead
RR Donnelley
01.1999 - 06.2000
Customer Account Manger
THE KELLOGG COMPANY
12.1994 - 12.1998
Customer Service Representative
THE DOW CHEMICAL COMPANY
12.1987 - 09.1994
Associate of Arts - Advertising
Northwood University
BBA - Marketing Management
Northwood University
Associate of Arts - Fashion Merchandising
Northwood University
High School Diploma -
Culver Community High School
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