Boating & Fishing
Katherine Mason
Kokomo
Summary
Highly motivated professional with several years of entrepreneurial and management experience. Skillfully creates and maintains professional and loyal relationships with co-workers, staff and clients while managing administrative and sales employees. Comfortable working independently as manager and leader and as collaborative team member. Applies business acumen and experience and exercises decisive judgment to meet and exceed organizational goals.
Overview
12
12
years of professional experience
4
4
Certification
Work History
Owner/Manager of Accounts and Finance
Quick Cup
Tipton
10.2013 - Current
- Provided direction and guidance to employees.
- Conducted performance reviews for employees on a regular basis.
- Implemented quality assurance processes to ensure product excellence.
- Managed daily operations of business, including hiring and training staff.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Ensured compliance with local, state, and federal regulations.
- Collaborated with other owners on joint ventures and shared resources.
- Ensured compliance with applicable laws and regulations related to business operations.
- Developed policies and procedures for the organization.
- Oversaw budgeting and financial management.
- Executed performance reviews to encourage improved productivity for team members.
- Promoted business on social media platforms to maximize brand identity and generate revenue.
- Supervised performance of workers with goals of improving productivity, efficiency and cost savings.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Delegated work to staff, setting priorities and goals.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Prepared staff work schedules and assigned team members to specific duties.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Updated website content regularly in order to promote upcoming events and specials being offered at the restaurant .
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
- Checked payroll, vendor payments and other accounting disbursements for accuracy and compliance.
- Completed month-end and year-end closings, kept records audit-ready and monitored timely recording of accounting transactions.
- Maintained relationships with existing clients by providing superior customer service.
Education
Associate of Applied Science - Medical Office Health Care Support
Ivy Tech
Kokomo05-2015
Skills
- Financial management
- Regulatory compliance
- Budgeting
- Performance evaluation
- Team leadership
- Customer service
- Social media marketing
- Inventory management
- Employee training
- Staff management
- Verbal and written communication
- Hiring and staffing
- Customer relations
- Small business operations
- Accounting expertise
Accomplishments
- Tipton County Best Employer
- Phi Theta Kappa Honor Society
Certification
- ASCP Board of Certification Phlebotomist
- Medical Office Administration Certification
- Technical Certification in Health Care Support
- State of Indiana Notary Public
References
References available upon request.
Timeline
Owner/Manager of Accounts and Finance
Quick Cup
10.2013 - Current
Associate of Applied Science - Medical Office Health Care Support
Ivy Tech
Interests
Swimming
Spending time with Family
Traveling
Grandchildren
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