Katherine Orellana
Indianapolis
Summary
Dynamic Finance Manager with a proven track record of leading and developing high-performing teams to achieve organizational goals. Expertise in communicating business objectives, motivating team members, and implementing reward systems that drive excellence. Recognized for maintaining exceptionally low staff turnover by fostering positive workplace relationships and exemplifying outstanding customer service to enhance client satisfaction. Committed to delivering efficient results while embracing challenges that contribute to overall business success.
Overview
5
5
years of professional experience
Work History
Lead Teller
Community First Bank of Indiana
08.2024 - 10.2025
- Received car loan, home loan, and other payments and posted to accounts.
- Mentored newly hired team members on appropriate responses to patron questions.
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
Shift Lead Supervisor
Panda Express
08.2024 - 10.2025
- Enforced company policies and regulations with employees.
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
- Trained new employees and delegated daily tasks and responsibilities.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
Bank Teller
PNC Bank
01.2023 - 05.2024
- Counted items, recorded amounts, documented serial numbers and signed and dated receipts.
- Engaged customers to uncover needs and suggest related bank products.
- Used good cash handling skills and attention to detail to maintain balanced cash box.
- Provided exceptional customer service and support to earn numerous referrals.
Branch Teller
Independent Financial Bank
08.2022 - 12.2022
- Followed company and regulatory policies to protect customer and bank assets.
- Updated customer accounts with new balance, payment and transfer information.
- Monitored customer transactions to detect, address and report signs of fraud.
- Maintained balanced cash drawers by carefully counting funds and quickly investigating discrepancies.
Bank Teller Supervisor
First Convenience Bank
10.2020 - 07.2022
- Trained new tellers in bank processes to maintain high service and money handling standards.
- Completed planned and surprise cash audits to verify counts and trace discrepancies.
- Suggested beneficial bank products to each customer to increase sales.
- Formulated effective strategies to bring numbers back in line with targets.
Education
High School Diploma -
Harmony Science Academy Dallas
Dallas, TX01.2020
Skills
- Financial Transactions
- Customer Needs Assessment
- Transaction Processing
- Fast Learner
- Vault & ATM Custodian (over 4 years of experience)
- Cash counting
- Multitasking
- Cash shipment balancing
- Check cashing
- Account management
- Team development
- Customer service
- Coaching and mentoring
- Staff supervision
- Opening and closing procedures
LANGUAGES
Spanish, Fluent
English, Fluent
Timeline
Lead Teller
Community First Bank of Indiana
08.2024 - 10.2025
Shift Lead Supervisor
Panda Express
08.2024 - 10.2025
Bank Teller
PNC Bank
01.2023 - 05.2024
Branch Teller
Independent Financial Bank
08.2022 - 12.2022
Bank Teller Supervisor
First Convenience Bank
10.2020 - 07.2022
High School Diploma -
Harmony Science Academy Dallas