Katherine Rivera
Bloomington
Summary
Core Competencies
- Documentation Accuracy
- Regulatory & Procedure Compliance
- Attention to Detail
- Data Entry & Record Management
- Confidential Information Handling
- Process Adherence
- Team Collaboration
“Strong commitment to quality, safety, and following established procedures.”
Professional Summary
Detail-oriented and dependable professional with experience handling confidential information, maintaining precise documentation, and supporting operational processes in a high-responsibility environment. Demonstrated ability to follow procedures, maintain accuracy under pressure, and communicate effectively with clients and team members. Committed to upholding quality standards and contributing to operational excellence at Simtra BioPharma Solutions.
Core Strengths
• Strong attention to detail and accuracy
• Ability to follow structured procedures and guidelines
• Documentation and record management
• Quality and compliance awareness
• Confidential information handling
• Team collaboration and communication
• Organization and time management
• Problem solving in fast-paced environments
Overview
3
3
years of professional experience
2021
2021
years of post-secondary education
Work History
Novus insurance
Agent
Deerfield Beach
08.2020 - 05.2023
Experience
Novus Insurance |Agent - Pompano Beach, Florida|08/2020 - 05/2023
Professional Experience
Auto Insurance Company
Customer Service / Insurance Support Specialist
- Managed customer accounts and insurance documentation while maintaining strict confidentiality of sensitive information.
- Ensured accurate data entry and record management in compliance with company policies and procedures.
- Assisted clients with policy updates, claims questions, and account issues while maintaining a high level of professionalism.
- Resolved customer concerns efficiently in a fast-paced environment while maintaining attention to detail.
- Maintained organized documentation and records to ensure accuracy and compliance with company standards.
- Collaborated with internal teams to support operational processes and ensure timely resolution of issues.
Education
Somerset Academy Key Chapter School
Deerfield Beach, FloridaSkills
Documentation and record accuracy
Attention to detail
Compliance with procedures and policies
Data entry and information management
Confidential information handling
Problem solving
Time management and organization
Team collaboration
Customer service and communication
Manufacturing Operator
Packaging Operator
Production Technician
Quality Support
Timeline
Novus insurance
Agent
08.2020 - 05.2023
Somerset Academy Key Chapter School