Katherine Wilson
Lawrenceburg
Summary
Highly organized and proactive, consistently completing tasks well in advance. Takes a reflective approach when making decisions, considering all aspects for the best outcome. Strong focus on customer satisfaction, driven to meet targets while providing exceptional service. Thrives on new challenges and is dedicated to seeing them through until a resolution is reached. Known for determination and persistence, always striving to do what is right and to excel in the role. Excellent interpersonal, with a natural ability to connect with others. Tactfully engages with various stakeholders within the organization, demonstrating strong communication abilities. Supportive team member, consistently contributing to the success of the entire team.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Overnight Stocker
Jay C Food Store
12.2024 - Current
- Efficiently restocked shelves and organized inventory during overnight shifts, ensuring products were readily available for customers
- Collaborated with team members to unload delivery trucks and sort merchandise according to department specifications
- Followed established safety protocols while handling hazardous materials or operating equipment
Package Handler
FedEx Express
01.2022 - 03.2022
- Operated mail processing equipment such as sorting machines and postage meters with precision and efficiency
- Maintained accurate inventory records by conducting regular cycle counts and reconciling discrepancies
- Collaborated with team members to optimize workflow efficiency and meet daily production goals
- Maintained a clean and organized work area to promote safety and productivity
Package Handler
FedEx Express
01.2021 - 02.2021
- Operated mail processing equipment such as sorting machines and postage meters with precision and efficiency
- Maintained accurate inventory records by conducting regular cycle counts and reconciling discrepancies
- Collaborated with team members to optimize workflow efficiency and meet daily production goals
- Maintained a clean and organized work area to promote safety and productivity
Call handler
TTEC
12.2020 - 01.2021
- Provided excellent customer service by addressing inquiries, resolving complaints, and offering product information
- Maintained a positive attitude during challenging interactions with upset or irate customers, deescalating situations effectively
- Managed difficult or emotional customer situations professionally while maintaining empathy and building rapport with callers
Cashier/Bagger
Kroger
10.2019 - 08.2020
- Demonstrate or explain products, methods, or services to persuade customers to purchase products or use services
- Provide product samples, coupons, informational brochures, or other incentives to persuade people to buy products
- Keep areas neat while working and return items to correct locations following demonstrations
- Identify interested and qualified customers to provide them with additional information
- Practice demonstrations to ensure that they will run smoothly
- Instruct customers in the alteration of products
- Work as part of a team of demonstrators to accommodate large crowds
- Stock shelves with products
Cashier
MacDonald's
09.2017 - 10.2018
- My responsibilities at this job were; customer service, cooking, cleaning and working daily to help customers feel welcome at the establishment
- Provide employees with guidance in handling difficult or complex problems or in resolving escalated complaints or disputes
- Listen to customer requests, referring to alphabetical or geographical directories to answer questions and provide telephone information
- And working daily to help customers feel welcome at the establishment
- Train or instruct employees in job duties or company policies or arrange for training to be provided
- Discuss job performance problems with employees to identify causes and issues and to work on resolving problems
- Perform some food preparation or service tasks such as cooking, clearing tables, and serving food and drinks when necessary
Education
High school diploma or GED -
Online High School
Lawrenceburg, IN07.2019
Skills
- Host/Hostess
- Warehouse Experience
- Stock replenishment
- Freight handling
- Stocking shelves
- Customer service
- Cash register
- Organizational skills
- Time management
- Food service
- Critical thinking
- Active listening
- Team collaboration
- Computer proficiency
Certification
Driver's License
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Overnight Stocker
Jay C Food Store
12.2024 - Current
Package Handler
FedEx Express
01.2022 - 03.2022
Package Handler
FedEx Express
01.2021 - 02.2021
Call handler
TTEC
12.2020 - 01.2021
Cashier/Bagger
Kroger
10.2019 - 08.2020
Cashier
MacDonald's
09.2017 - 10.2018
Driver's License
High school diploma or GED -
Online High School
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