KATHIRVELU KALIAPPAN
Bengaluru
Summary
Field Service Engineer/Team Leader responsible with fourteen years of experience in all phases of In Vitro Diagnostics technology; including troubleshooting, maintenance, training and customer presentations. Experience in IVD instrument service, IVD Instrument Production Line and PC hardware/software. Solutions oriented, highly motivated, team player, with proven ability to work under pressure and to learn new processes and procedures on any challenging environment.
Overview
17
17
years of professional experience
Work History
Deputy Technical Manager
Everlife CPC Diagnostics Pvt. Ltd
09.2023 - Current
- Responsible for troubleshooting, installation, maintenance, and service on designated equipment's.
- Serviced as a second level escalation point for service issues for designated modalities.
- Maintained daily communication with client service engineer, where applicable, and customers directly to ensure resolution and proper follow-up, leading to customer satisfaction.
- Shared knowledge and coaching other members of the service team on an on- going basis.
- Supported the business to achieve product serviceability and reliability, quality trend analysis, productivity program input and execution, national modality program implementation and new product introduction support.
- Worked closely with region and national support to define and support the implementation of corrective action plans to resolve customer issues in a timely manner.
- Drove the businesses material and purchased service cost improvement initiatives for assigned modalities.
- Responsible for leading installation activities within the assigned area, ensuring safety and quality measures are taken.
- Completed on-time and accurate preventative maintenance and field modification instruction as needed.
Inhouse Manager
Everlife CPC Diagnostics Pvt. Ltd
08.2019 - 09.2023
- Provided timely technical support to the team, ensuring efficient resolution of issues and minimal downtime for equipment.
- Consistently ensured that team calls were closed within the Turnaround Time(TAT), optimizing efficiency and customer satisfaction.
- Handling the Biochemistry Analyzer, Hematology Analyzer, CLIA Instrument and ELISA Instruments.
- Closely monitored equipment and tools calibrations to maintain accuracy and compliance with quality standards.
- Onboarded new employees with training and new hire documentation.
- Monitored the quality control of all instruments and maintained accurate records to ensure compliance with standards.
- Plan and execute the monthly instrument service and refurbishment.
- Cross-trained existing employees to maximize team agility and performance.
- Managed the upgrade process of instruments, ensuring they were updated with the latest features and functionalities to meet customer needs.
- Forecasted and maintained spare parts inventory based on usage data from CRM and ongoing activities, ensuring timely availability and minimizing downtime.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Assisted to establish and execute service protocols and standard operating procedures (SOPS).
- As needed, collaborated with field service technicians to facilitate on-site service visits.
Senior Production Engineer
CPC Diagnostics Pvt. Ltd
07.2008 - 08.2019
- Lead a production engineering team in the manufacture of instruments and consumables, ensuring quality standards and production deadlines are met.
- Improve production processes to increase efficiency, decrease waste, and improve product quality.
- Collaborate with cross-functional teams to drive new product launches and process transfers, such as R&D, Quality assurance and Supply Chain.
- Inform factory workers of new procedures, equipment, and safety protocols.
- Aided in the creation and implementation of equipment qualification and validation processes.
- Supported the transition of new goods from research and development to manufacturing, providing a seamless production ramp-up.
Field Service Engineer
SM Diagnostics Pvt. Ltd
02.2007 - 07.2008
- Managed maintenance data records and tracked operating information for site reference.
- Install, maintain and repair IVD systems and instruments on-site.
- Respond to customer care queries as soon as possible, solve technical difficulties, and offer efficient solutions.
- PM actions should be carried out to guarantee optimal system performance and reduce downtime.
- Educate laboratory personnel on system operation, maintenance, and troubleshooting.
- Service operations such as service reports, installation records, and customer interactions must be documented.
- Maintain current product updates, service manuals, and technical bulletins.
Education
Master of Science - Applied Electronics
Bharathiar University
Erode, TamilNadu2005
Bachelor of Science - Electronics
Bharathiar University
Erode, TamilNadu2003
Skills
- Organization and Time Management
- Critical Thinking
- Dependable and Responsible
- Creative and innovative thinking
- Project management and team leadership
- Data analysis
- Strategic thinking and problem solving
- Presentation and communication
- Relationship building and networking
Additional Information
- Minray BS20
- Genrui KT62/KT6610
- KC+
- YHLO - CLIA
- Euroimmun - ELISA,
- EBO
Certifications
- ELISA instrument training completed certificate from Euroimmun
- Kryptor Compact Plus training completed certificate from Thermo Scientific
- CLIA instrument training completed certificate from YHLO
Languages
Tamil
Bilingual or Proficient (C2)
English
Bilingual or Proficient (C2)
Timeline
Deputy Technical Manager
Everlife CPC Diagnostics Pvt. Ltd
09.2023 - Current
Inhouse Manager
Everlife CPC Diagnostics Pvt. Ltd
08.2019 - 09.2023
Senior Production Engineer
CPC Diagnostics Pvt. Ltd
07.2008 - 08.2019
Field Service Engineer
SM Diagnostics Pvt. Ltd
02.2007 - 07.2008
Master of Science - Applied Electronics
Bharathiar University
Bachelor of Science - Electronics
Bharathiar University
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